Jimmy John's

Reviews

• CB

  Carol B

  Jun 4, 2026
  1.0
  The service from the door was poor, the African American that was making the sandwiches was very rude towards me and my grandchildren. As I was reaching for my method of payment, while he was making the sandwiches. He said miss you can make your payment. I'm a senior and I don't move as quickly as this rude younger generation. After we got our order, he didn't bag it for us, but he did for the other customers before us. And forgot to make one of our sandwiches. This young man whether having a bad day or just rude towards women of color shouldn't be working there at all. I've been a long time customer of this establishment and have never experienced this poor service. I will never visit the Addison location again and will let my Professional community know as well.
• AH

  ayeshah hussain

  May 17, 2026
  5.0
  It’s quiet and clean and the staff are nice and greet you as soon as you get in 😊
• LA

  Looks By Arie

  May 3, 2026
  1.0
  My family and I walked in today, Thomas (tall guy with glasses) doesn’t greet he says “we don’t have any French bread” I say ok hello, hi, hey! He walks away goes back to making bread. Turns around a minute late and says are yall ready to order? We start ordering her barks “I can’t make that because we don’t have that bread” didn’t even allow us to say hey use the bread you have it’s fine. My whole family was stunned, children confused on the rudeness, and I say to him you didn’t even speak just started barking at what you didn’t have. He goes I’m the only one here. With that being said management or ownership needs to step up and he needs some customer service training because you just lost easily $100 because of a rude employee.
• PM

  Para Mouse

  Apr 17, 2026
  1.0
  I placed an order and even got a confirmation email. When I tried to track the order, my profile says there isn't one. They took my money but won't deliver the food or pick up at the location. No way to contact corporate. This is no way to run a business. Now I have to order something else from another company & go by the store on my way home to get my money back.
• CC

  Carlos

  Mar 24, 2026
  5.0
  Having had three bad experiences, I decided to give this location one more chance. I was immediately greeted by Anna and let her know I would be waiting for a mobile order, since I arrived sooner than expected. We had a brief conversation while she prepared our food, and I noticed she still made a point to greet every guest who walked in. Anna delivered exceptional service. Her attention to detail set the tone, and honestly, more should follow her example (Just saying 🫡 ). 😊😊😊