Whataburger

Reviews

• AB

  Audrey Brody

  May 8, 2026
  1.0
  My fiance sat in the line for an hour. We had a mobile order, and the food was sitting there ready for almost the whole time he sat in line waiting. So, when we got the food, it was cold, soggy, and stale. There are regulations for how long food can be set out before it can’t be served. This food was way past that time limit. Also, there was no apology for the wait. It was a very terrible experience, and we are very disappointed.
• DR

  David Romero

  May 6, 2026
  1.0
  No se quién sea el encargado del turno de la noche pero ya van dos ocasiones que me hacen terriblemente mal el pedido o como hoy después de 20 minutos no lo tenían listo lo pedí en la app y cuando llegue apenas empezaron a prepararlo y cuando dije que no podía esperar, pusieron el pedido como entregado, ahora tengo que pedir mi dinero de vuelta con sus servicios de clientes
• RW

  Randy Whisenhunt

  May 5, 2026
  1.0
  I placed an online order at 4:40 am,pickup was scheduled for 5:10-5:15.I walk in at 5:10 and stood there for nearly 5 minutes before anyone even acknowledged me. Finally the manager spoke to me and another customer walked in and immediately had his order while I waited for them to make mine. I was late for work and was told that they don't always get the online orders. The previous week I had a similar experience were I had to wait for them to even make my online order. I sent corporate an email and hopefully this will be resolved.
• CP

  Chase Patt

  May 1, 2026
  1.0
  Ordered our food at 4:29 Food came at 4:46 Food is cold. Send it back. Come back 1min later minus new fries. Floors were disgusting! Womens bathrooms had no soap. So how are female employees washing their hands after using the restroom? Needless to say didn't eat. Didn't stay. Won't be returning. Place has gone to trash like every other chain restaurant in abilene. Used to be our go to but seems like here lately it's gone to trash as well.
• MB

  ms14796 Brown

  Apr 27, 2026
  2.0
  My wife wanted a burger for lunch. We had the option of WhataBurger or Heffs. Something that we can split. We should have gone to Heffs. We ordered the new Bacon Wrangler Double. 1st problem, no one at the customer counter. We had to navigate the kiosk that was anything but simple. It kept changing our order when we were selecting options. There's no option for just the meal without additions. Then it asked for the tent #, so I had to go find a tent. 2nd issue. We waited for our meal...35 min later I asked an attendant for my number, she grabs a bag and hands it to me. I open it and the items were wrong. Then I noticed on the receipt it was for a named person. I take the bag back to the counter and ran into a gentleman who was waiting for...you guessed it, the bag I was given. Eventually we got our meal and wouldn't you know it; wrong burger. We received the standard single patty with lettuce, cheese and tomatoes. By now I was livid. I approached the manager and told her that this was the worst experience of a fast food restaurant since Burger King. She apologized and offered to make us a new entree, but at this point we had already started on the one we had and I just didn't want to stay any longer. My take away from this; Management really needs to step up and fix this restaurant. The owner needs to up their game if they want to keep this facility viable. As word of mouth gets out eventually business will drop off, especially since it is on a busy interstate and this is a new facility. I would start by running 2 separate lines, one for drive through and one for sitdown/take out orders. This would mitigate the wait time for both orders.

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