YS
Yohi Sivakumaran
Jul 14, 2026
25th July 2026
Customers, please be very careful with the Domino’s Pizza store on Minnesota Avenue in Sioux Falls.
Today, I visited again, and once again my pizza was missing toppings. This is the 7th time this year that I’ve experienced the same issue under the same manager.
When I questioned why this keeps happening, instead of apologizing or fixing the problem, I was spoken to disrespectfully and told, “If you don’t like it, go to another store. Why do you keep coming here?”
I reported these repeated incidents to Domino’s Head Office over a month ago. I was told that action would be taken and that someone would contact me. No one has contacted me, and no action appears to have been taken.
I don’t understand how a company that claims to be a market leader can ignore repeated customer complaints and allow such poor customer service to continue.
If this can happen to one customer seven times in a single year, it could happen to others as well.
Customers, please be very careful when ordering from the Domino’s Pizza store on Minnesota Avenue, Sioux Falls.
12th July 2026
I have been buying pizzas from this Domino’s store for the past three years. Unfortunately, I have experienced repeated issues with my orders. They often add the wrong toppings, make the wrong pizza size, or fail to prepare the order as requested.
In 2026 alone, my orders have been incorrect six times. After the fourth incident, I reported the issue to Domino’s Head Office through the app’s support team. They apologized and told me they would credit $20 to my account as a goodwill gesture, but that credit was never issued.
The customer service at the store has also been disappointing. When I point out that my order is incorrect, instead of handling the situation professionally, the staff have sometimes been rude. On one occasion, they threw the incorrect pizza into the trash right in front of me and told me it would take another 30 minutes to make a replacement. As a customer, I found that very disrespectful.
Today, for the sixth time this year, my order was again incorrect. I paid extra for pineapple as an additional topping, but it was missing from the pizza. I have attached photos of the pizza and the receipt as evidence.
Because these mistakes keep happening to my orders, I have started to wonder whether the store manager is intentionally treating my orders differently. I have no proof of this, but after six mistakes in one year on my orders alone, it is difficult not to question whether this is more than just a coincidence.
I have submitted another complaint through the Domino’s app and have received a complaint number and email confirmation. I hope the company takes this matter seriously, investigates the repeated issues, and takes appropriate action to ensure this does not continue.
I continue to use this store because it is close to my home, and I would much rather receive reliable service from my local Domino’s than have to travel to another location. I will now wait to see what action the company takes regarding my complaint.