Arby's

Reviews

• MM

  Megan

  Sep 11, 2026
  1.0
  My husband and I had a rough day and decided to treat ourselves to sandwiches we hadn’t had in a long time. We were tired, hungry, and a little spaced out, but neither of us was rude or had an attitude. I was in the passenger seat telling my husband what I wanted since he was driving, and the woman taking the order immediately seemed impatient. She interrupted us while I was talking to him, told us to repeat the order, then seemed annoyed when he repeated my order to her. She got even more impatient when he asked her to repeat the full order back a second time so we could make sure it was right. We were spending almost $40, so we just wanted to make sure everything was correct. We waited around 20 minutes for the food. Before handing it to us, we watched her digging around in the bag and laughing. For some reason, she also said she was just making sure everything was “right” in the bag, which felt odd at the time and even more concerning once we got home and saw the condition of the food. Several of the sandwiches were smashed and had deep marks in them that looked like knuckle marks. My French dip was ripped apart and crushed, and the dipping sauce was barely filled at all. The fries had a strong chemical or gasoline-like taste, and my husband said his sandwich also had a strange, unidentifiable taste along with visible marks in it. At that point, neither of us felt comfortable eating the food, so we threw away nearly $40 worth of it. We were so angry and disgusted that we didn’t think to take pictures before throwing it away, which I regret. I don’t know exactly what happened to our food, but between the employee’s behavior, what we saw her doing with the bag, and the condition and taste of the food, the whole situation was extremely concerning. There was no one behind us at the time of our order so there was absolutely no reason for this cruel behavior. We will never be back to any of the locations in sioux falls due to this location's unhinged cruel behavior.
• TL

  Terry Larsen

  Sep 1, 2026
  4.0
  best fast food roast beef sandwiches
• AS

  andrey skots

  Jul 31, 2026
  1.0
  Waited over 30 minutes for my one sandwich, with 3 other people. Gave up and went home pissed.
• DK

  Darrell Van Klompenburg

  Jul 30, 2026
  5.0
  Wife loves cranberry sandwich
• MO

  Meyer Oppelt

  Jul 23, 2026
  4.0
  I've been coming to this Arby's multiple times a week on my lunch break because it's close to work and the food is usually good. I even started taking my lunch later to avoid the 11:00 AM to 1:00 PM rush so I can get in, grab my food, and get back to work quickly. The biggest issue has been the customer service. Sue often seems to have trouble hearing what I'm ordering, which leads to repeating myself several times. I also sometimes get the impression that I'm inconveniencing the staff, which isn't a great feeling as someone who comes in regularly. I used to order through the app almost every visit, but I stopped after being charged twice for a single item on one order. The app has also been frustrating because Apple Pay doesn't seem to accept my Discover card, so I have to manually enter my credit card security code or switch to my Capital One debit card every time. That makes using the app more hassle than it's worth. When I do place mobile orders, they're often packaged like they're for DoorDash, with the drink sealed as if a delivery driver is picking it up, even though I'm coming inside myself. It's not a major problem, but it feels unnecessary. The food and wait is consistently good, which is why I keep coming back. I just hope the service and ordering experience improve, because this location is really convenient and I'd like to continue being a regular customer.