Sonic Drive-In

Reviews

• TD

  Tim Dawson

  2 days ago
  3.0
  Once I received my food, it was tasty but what a disappointment. Pulled up to the stahl, read the menu, went to place an order and was told that because they didn't have enough help, I would need to go thru the drive thru. There was no one in the drive thru when I pulled in but now there are two cars ahead of me. The staff member was extremely apologetic BUT it took 15 minutes from the time I pulled in to when I received food. The facility is in need of repair and clearly in need of more staff.
• CC

  Charissa Amesbury (Charissa)

  Aug 28, 2026
  1.0
  Kids were so excited to go tonight, we get there around 7 pm and all the drive ups are blocked with cones , the second drive thru is blocked with cones, I sat at the first window for about 5 minutes letting the kids decide what they want and finally I said “hello, are you guys even open” no response. Decided to finally drive away and only one car in the entire parking lot, building completely dark. No signs anywhere saying they were closed like most places will out even a hand written paper at the drive thru. Very disappointing.
• DS

  Desiree “Des” Sousa

  Aug 27, 2026
  1.0
  I don’t usually feel the need to write a scathing review, but once in a while, it is completely necessary — and unfortunately, this is one of those times. I genuinely don’t understand how the Sonic location in Smithfield, RI is still operating. First, we pulled in during rush hour/dinner time, and the place honestly felt like it was closed. There were practically no cars around, which probably should have been my first red flag. Still, I decided to give it a try. I pulled into one of the stalls, placed my order through the Sonic app, checked in, and was given a specific time when my food would be ready and brought out to my car. That time came and went. After waiting more than 10 minutes past the promised delivery time, I finally decided to drive up to the window and get the food myself. I figured that would be nice and quick. Nope. Nobody answered the drive-up call box. I politely said “hello?” several times and even gave a couple of light car beeps. Nothing. I then tried calling the restaurant on the phone — and nobody answered that either! I have honestly never experienced anything quite like this at a fast-food restaurant. What made it even more unbelievable was that there was only ONE other car in line and ZERO other cars parked! It took forever for the car ahead of me to receive their food. By the time I finally reached the window, the cashier was standing there with my order in her hands and told me she was “just about to bring it out.” At this point, it was approximately 20 minutes AFTER the time my food was supposed to have been delivered to my car. I remained polite because the employee looked incredibly young — barely 17 — and honestly seemed like she might have been there practically by herself. I actually felt bad for her because this appeared to be a much bigger management/staffing problem. And after all that waiting? The food was cold, tasted extremely old, and inedible. By then, I was so burned out from the entire experience that I couldn’t bring myself to spend another minute there trying to get it corrected. What makes this even more frustrating is that this location is 100% NOTHING like the Sonic in Somerset, MA. The Somerset location has carhop service, delicious food, friendly employees, and is consistently busy. It’s an entirely different experience. The Sonic in Smithfield gives the brand a bad name. Whether the problem is ownership, management, staffing, or some combination of all three, this location clearly needs serious attention. Customers shouldn’t have to chase down food they already paid for — especially when the restaurant is practically empty — only to receive cold, old food nearly 20 minutes late. Avoid this location. Drive to Somerset instead!!!
• BK

  Bridget Kamp

  Aug 26, 2026
  1.0
  Waited 40 minutes for food at a bay, had to drive through the drive through to get it after no one responded to the call button. By the time I got it and was able to pull away I realized they had forgotten one of the burgers. In their defense there was only two people working in the whole place. If I were management I would have just closed for the day. I can only imagine how stressed the two employees were. Proper staffing would do wonders.
• SR

  Stephanie Rodriguez

  Aug 16, 2026
  1.0
  TERRIBLE customer service and communication. ANY location is better than this one. I was picking up a mobile order - no one answered or accommodated me for over 10 minutes. Don’t bother to order at the screen and “press the red button” to be served. I waited for BOTH and STILL wasn’t attended to. Then I went to the drive through and waited over 5 minutes just for NO ONE to even acknowledge me. NO ONE ANSWERED the drive through either. When I went to the window, I told them I was picking up a mobile order. DID NOT SAY A WORD TO ME. JUST SLAMMED THE WINDOW IN MY FACEEE! & served the car behind me. STILL NOT SAYING A WORD TO ME. DIDN’T EVEN GIVE ME A CHANCE TO SAY WHY I DROVE TO THE WINDOW. BECAUSE I WAS NOT BEING ATTENDED TO!!!!! When I FINALLY did get the order, the STAFF had the WORST attitude & aggressively SHOVED the food into my hand. WORST EXPERIENCE EVER. DO NOT ORDER HERE!!!