Dunkin'

Reviews

• RR

  Robin Reynolds

  Sep 22, 2026
  1.0
  Lacking in customer service no change available to run the store. I will no be back
• PS

  Peyton Sage

  Sep 12, 2026
  1.0
  This Dunkin is probably the worst Dunkin I’ve ever been to in my life. For months, I’ve tried to give them the benefit of the doubt and ignore how nasty it is, but I hit a breaking point today when I found a literal fly mushed onto the box of my food. The only reason I’ve continued going is because it’s close to my house and convenient, but at this point, I genuinely don’t know why I keep giving them chances. Half the time, they’re out of the donuts you want, and the donuts are never fresh. They taste nasty and like they’re two days old. For about a year, I’ve ordered the exact same coffee and iced coffee with caramel, cream, and sugar. At every other location I go to, it tastes the same and is always very good. Even at this location, sometimes it tastes the same, but then occasionally the coffee tastes completely bitter. When I’ve told the employees that it tastes bitter and isn’t how it normally tastes, they’ve tried to tell me that I’m ordering it wrong, when I know how to order my drink and have been ordering it the same way for two years. All they do to fix it is add a buttload more caramel, and the coffee still tastes bitter. A lot of the employees here are just completely nasty to customers and have zero customer service. Trust me, I know what it’s like to work in a fast food environment. I worked in fast food and in a restaurant for a total of five years, and not once have I ever considered treating a customer the way some of the people here do. They constantly mess up drinks, and there’s always something wrong with an order. The employees are also nasty when you try to fix the problem or simply express that something is wrong. Every time you order a grilled cheese, the cheese isn’t melted. Every time you get a sandwich, it’s basically cold. Every time I order a bagel and ask for it to be toasted, it looks like it went in the toaster for one second and then got ripped right out. There’s not one bit of toast on it. Then, when I ask them to toast it more, it comes back completely burnt. It’s like they can’t actually find a happy medium. It’s just incredibly annoying. The food is constantly cold or poorly made, the drinks are inconsistent and sometimes disgusting, the donuts are stale, the orders are constantly wrong, and on top of all of that, the customer service is awful. And now finding a literal fly mushed onto the box of my food is absolutely disgusting and was the final straw for me.
• AG

  Ashley Garrett

  Aug 17, 2026
  1.0
  Went here on Saturday to order a coffee and my little one two strawberry donuts. There were about 5-6 employees but no one at the register taking your order. Instead, you have to use a self service kiosk. Thats fine except everything i wanted wasnt listed on the screen. There was a lady standing at the register on a headset so I tried to talk to her to ask for help and she shushed me by putting her finger up with an attitude. A nice gentleman saw the interaction and tried to help me. While we were talking about how to place the order, the lady caught an attitude because she couldnt hear on the headset because I guess the gentleman and I were talking too loud? How about you stand AWAY from the register and the front of the store where most interaction happens if you cant hear? Just a suggestion. I ended up leaving without ordering anything. Its way too complicated for what it needs to be and the attitude of the woman was a major turn off.
• JF

  Jennifer Fleming

  Aug 8, 2026
  1.0
  Never coming back to this dunkin. Cashier at drive through was so rude and gave me quite an attitude and eye roll because I couldn't reach the pin pad to pay for my iced coffee. Plus the iced coffee tasted awful even after I asked for extra sugar and cream. She didn't give me a straw then rudely asked what I was waiting on. She needs an attitude adjustment and shouldn't be a cashier. No compassion whatsoever. Highly disappointed
• TH

  Tiffani Hayden

  Aug 1, 2026
  2.0
  Don’t know what happened to this location. It used to be my favorite - prices were better than any of the other York locations, order was never mixed up with another order, order was always ready, and quality was always consistent - I stopped in daily. Now, it’s a last resort. I place my order via the app and use the drive-thru. Drive-thru lane fits an average of 7-8 cars; I’ve been the last car and still made it through the line in under 10 minutes. Today I was in line for 15 minutes and didn’t even make it to the speaker. My drink was watered down and my cold foam non existent. I’ve seen a high school student-run concession stand operate more efficiently & professionally than this location is currently being run. This is my third negative experience at this location in just as many weeks, so three strikes and I’m out. I will be getting my Duncan fix at a different location from now on.

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