Identity Coffee Co. is a locally owned coffee shop and part of a growing franchise rooted in community, creativity, and quality. We proudly serve organic, non-GMO coffee that we brew in-house, along with expertly crafted espresso drinks and seasonal favorites.
Our café is designed to be a welcoming space to gather, work, or slow down and enjoy the moment. Whether you’re stopping in for your morning coffee, meeting friends, or spending time with family, every cup is made with care and intention.
We believe coffee is more than a drink. It’s an experience, a conversation, and a way to bring people together. As a locally owned location within a growing brand, we’re honored to serve our community while being part of something bigger.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.