Dunkin'

Reviews

• LA

  Larissa Anderson

  1 day ago
  1.0
  Terrible Service, Blatant Racial Profiling, and Wrong Order: I am absolutely disgusted by the treatment my daughter and I received at this Dunkin' location. We walked in because my daughter urgently needed to use the restroom and I wanted a Cold Brew as we are traveling home. I said excuse me may we have the code to the bathroom as we walked in to use the bathroom and say the code was on the door and the employee at the counter told me we were not allowed to use the bathroom unless we made a purchase first. He claimed a "secret code" would only generate on the receipt after payment. I asked if there was anyway to order after as it was an emergency and he said unless your payment clears I can’t give you a code. Wanting to help my daughter, I quickly placed an order and paid. While we were headed to the bathroom, an elderly white woman walked in, bypassed the counter, and headed straight for the restrooms. Because I thought the employee's rule applied to everyone, I politely told her she needed a code to get in. She simply asked the exact same male employee for the code, and he gave it to her instantly—no purchase required.To make matters worse: The code he gave her was ⁠6870⁠ (clearly a static code, not a "secret code" generated by my receipt). He then casually told me I could just use the men's room instead because the code worked for both, completely exposing his previous lie. We were the only non-white family in the store, and the contrast in how we were treated versus the white customer was blatant, undeniable racial profiling. When I went back to the counter to get my food, the employee had conveniently vanished from the front. Even my daughter noticed the discrimination, asking me why the other lady didn't have to pay to use the restroom. As a final insult, once we got in the car, we realized our food order was completely wrong too. I threw it away, went half a mile down the road to a different establishment, and was treated with basic human decency. This location needs a serious overhaul in staff training and a reality check on how they treat paying customers of color. Avoid this location at all costs.
• DF

  Dylan Fredric

  5 days ago
  4.0
  Little pricey but food was up to par
• LF

  Lorrie Forsyth

  Jun 27, 2026
  1.0
  Today I stopped in on my way through Newberry on my way home to Bellefonte for a cup of coffee. To say I'm utterly disappointed in the lack of customer service is putting it mildly. I came inside instead of using the app or drive through like I normally do. Because I needed to use the restroom. The staff would not give me the code for the door lock to the restroom "until" I purchased something. Now, I can totally understand a restroom for customers only. But, requiring a customer to purchase food before you're able to use the restroom is just flat out inconsiderate and gross. No one wants to take their food order with them into a public restroom. Nor, do they want to leave their items on a table where someone could either take or damage it. My advice to the staff... Consider the customer.. we're not always right.. but damn making a customer take their food/drink into a restroom is flat out wrong. Not to mention it has to be some kind of health violation.
• RP

  Russell Place

  Jun 23, 2026
  1.0
  Terrible customer service from staff and management. They have bathrooms where you need a code. Ihad place a mobile order 5 min prior to me arriving . When I got there it was not ready . I had to use the rest room bad! I asked the young girl if I could get the code to use the men's room . She informed me i had to make a purchase to use it. I explained to her I have a mobile order. Asked me my name then She walked away to verify if I truly have an order. Like i was lying or something, Smh . I asked a second time for the code .. she told me " Have a great day sir" no code! I asked to speak to manager to get the bathroom code. She didnt seam concerned with how I was treated and gave me the code. Terrible costumer service.. first time visiting this dunkin.
• AD

  Adam Dippner

  Jun 7, 2026
  4.0
  The drive thru is very tight and difficult to navigate without scuffing tires