McDonald's

Reviews

• KH

  Kelly Hanshew

  6 days ago
  4.0
  Better tha run of the mill McDonald's
• JS

  Jacie Savage

  May 3, 2026
  1.0
  This location somehow brings a WORSE name to McDonald’s. I only eat this greased-up plastic filled crap when I don’t have the energy to cook and can’t bring myself to eat anything because the msg makes things easy to stomach, but they ALWAYS mess up the orders. They once tried to give me a caramel frappe instead of chocolate even though I said I was allergic to caramel when ordering, and they’ve never gotten an order right. I genuinely don’t think they have any workers who can read (or make an effort to at least)
• SM

  Sharif Mosley

  Apr 25, 2026
  1.0
  Terrible experience at the McDonald’s located at 701 E. Gay St, West Chester, PA 19380. The associate who said his name was Ana didn’t greet me, didn’t acknowledge me, and ignored my question about my order. When I asked for the manager, the person who said his name was Lorca had the same bad attitude — no apology, no professionalism, no effort to help. Honestly, I wouldn’t be surprised if I was even given false names. That’s how little they seemed to care. Special shout out to both of them for some of the worst customer service I’ve experienced. Save your money and go elsewhere
• SD

  Shannon Doyle

  Apr 14, 2026
  2.0
  The food is fake. Anyhow, stopped here for a bag of ice. No one mans the front registers. Guess they want you to order through the kiosk only. No interaction from employees. No thank you. So glad I do not go to McDonald's to eat
• PD

  Preston Daniel

  Apr 8, 2026
  1.0
  I decided to use the mobile app to order today and I choose this location to pick it up. Since it was my first time using the app I wasn’t really sure of the process and I thought they would be able to help me at the store. When I arrived to pick up my order I was told I needed an order number, I told them I didn’t know where to find the order number and so the person helping grabbed the manager who then told me he couldn’t help me find the order number. The last thing someone wants to hear after they have paid for something is I can’t help you. He dint even attempt to help me and dismissed me and began to help other customers. I stood there for 15 minutes looking for an order number, for a large order of fries. I didn’t find the order number until another work came up to help and showed me where to find it. The manager needs better training on how the app works and customer service. Telling a customer who has already paid, I can’t help you if you can’t find it, is below bad customer service.

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