Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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This location somehow brings a WORSE name to McDonald’s. I only eat this greased-up plastic filled crap when I don’t have the energy to cook and can’t bring myself to eat anything because the msg makes things easy to stomach, but they ALWAYS mess up the orders. They once tried to give me a caramel frappe instead of chocolate even though I said I was allergic to caramel when ordering, and they’ve never gotten an order right. I genuinely don’t think they have any workers who can read (or make an effort to at least)
SM
Sharif Mosley
Apr 25, 2026
1.0
Terrible experience at the McDonald’s located at 701 E. Gay St, West Chester, PA 19380.
The associate who said his name was Ana didn’t greet me, didn’t acknowledge me, and ignored my question about my order. When I asked for the manager, the person who said his name was Lorca had the same bad attitude — no apology, no professionalism, no effort to help.
Honestly, I wouldn’t be surprised if I was even given false names. That’s how little they seemed to care.
Special shout out to both of them for some of the worst customer service I’ve experienced. Save your money and go elsewhere
SD
Shannon Doyle
Apr 14, 2026
2.0
The food is fake. Anyhow, stopped here for a bag of ice. No one mans the front registers. Guess they want you to order through the kiosk only. No interaction from employees. No thank you. So glad I do not go to McDonald's to eat
PD
Preston Daniel
Apr 8, 2026
1.0
I decided to use the mobile app to order today and I choose this location to pick it up. Since it was my first time using the app I wasn’t really sure of the process and I thought they would be able to help me at the store. When I arrived to pick up my order I was told I needed an order number, I told them I didn’t know where to find the order number and so the person helping grabbed the manager who then told me he couldn’t help me find the order number. The last thing someone wants to hear after they have paid for something is I can’t help you. He dint even attempt to help me and dismissed me and began to help other customers. I stood there for 15 minutes looking for an order number, for a large order of fries. I didn’t find the order number until another work came up to help and showed me where to find it. The manager needs better training on how the app works and customer service. Telling a customer who has already paid, I can’t help you if you can’t find it, is below bad customer service.
What are the regular opening hours of McDonald's at 701 E Gay St, West Chester?
McDonald's is generally open from 5:30 AM to midnight from Monday to Wednesday, with extended hours on Thursday until 4:00 AM, and open 24 hours on Friday and Saturday. On Sunday, it opens at 4:00 AM and closes at midnight.
Does this McDonald's location offer drive-thru services?
Yes, McDonald's at 701 E Gay St, West Chester offers a drive-thru service with hours generally matching the restaurant hours, including 24-hour service on Friday and Saturday.
Can I order McDonald's for delivery from this location?
Yes, delivery service is available daily with varying hours, such as from 5:30 AM to midnight on weekdays and extended hours on weekends. Delivery options include same-day and no-contact delivery.
What are the payment options accepted at this McDonald's?
This McDonald's accepts a variety of payment options including American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does McDonald's offer mobile ordering or a mobile app for convenience?
Yes, you can order through the McDonald's App available on the Apple App Store and Google Play Store, which supports mobile ordering and mobile offers.
What types of services does this McDonald's provide?
This McDonald's provides drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
Are there other fast food or dessert options near McDonald's at 701 E Gay St?
Nearby eateries include Dairy Queen and Orange Julius, offering ice cream and fast food options. Customers might enjoy visiting these places before or after their meal at McDonald's.
What other fast food restaurants are located near this McDonald's?
Wendy's is another fast food restaurant near this McDonald's that offers burgers and quick meals, providing alternative dining choices in the area.
Are there amenities nearby McDonald's where customers can run errands?
Yes, nearby places include Parkway Cleaners for laundry services, Market Street Hardware for retail shopping, and Hanna's Nails for beauty and spa services, making it convenient to combine visits with your meal.
Is there public transit or easy ways to find McDonald's at 701 E Gay St?
While public transit details are not specified, McDonald's is located on E Gay St in West Chester, near popular local businesses like Dairy Queen and Wendy's, which can help you find the location. Drive-thru and ample services allow for easy access by car.
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