Dunkin'

Reviews

• TJ

  Tee Johnson

  Oct 8, 2026
  1.0
  I hate coming here when I order my sandwich it take them 6min to make mind you I'm the only one in the store. I only come in here because it's close but the service sucks
• JC

  J C

  Sep 11, 2026
  1.0
  Don’t waste your time here at all!! They informed me on when I stopped in to get hot decaf coffee, that they don’t have or sell any decaf coffee, so interestingly I asked why are you even in the coffee business when you don’t have what customers want?? This place will not last long here 😂 I go 10 minutes further on west Chester pike Upper Darby, they always have fresh hot decaf and fresh soft doughnuts!
• KB

  Katlyn Brown

  Sep 6, 2026
  1.0
  I am submitting this complaint because I would like my experience at this Dunkin’ location to be reviewed by someone in a higher position than the individual who handled my situation at the store. I regularly visit this Dunkin’ location before work because I rely on public transportation and need to get food quickly before catching my transportation to work. I normally order a turkey sausage, egg and cheese croissant because it is something I can get quickly. During my most recent visit, I placed my usual order. While preparing the food, the employee began cooking/stacking the ingredients together with the cheese. I specifically asked the employee twice if the items could be cooked separately. Despite my requests, the order was not prepared the way I had asked. The croissant was cooked, but the turkey sausage and egg were not cooked separately as I had requested. Because my order was not prepared as requested, I asked for a refund and requested a receipt for the transaction. The owner/manager told me that I could not receive a refund or receipt because, according to him, I had not made a purchase. I found this confusing because I had just placed and paid for an order at the store. I then began recording the interaction because I wanted to document what was happening and have evidence of the conversation. The owner/manager repeatedly told me that he could not give me a receipt because I had not made a purchase. Shortly afterward, he ultimately gave me the receipt. I left the store shortly after receiving the receipt. After I had already left, the owner/manager brought out a SEPTA patrol officer, and I was informed that I was being banned from the store. I am extremely concerned about how this situation was handled. I do not believe I was given a reasonable explanation for why I was banned, especially since I was attempting to resolve an issue with an order that I had paid for and was not prepared according to my request. I am respectfully requesting that this complaint be escalated to a district manager, franchise owner, corporate representative, or another person in a higher position who can independently review what happened. I would specifically like the following addressed: 1. Why my order was not prepared as I requested after I asked twice for the ingredients to be cooked separately. 2. Why I was initially told that I had not made a purchase and therefore could not receive my receipt. 3. Why I was banned from the store after attempting to resolve a legitimate customer-service issue. 4. Whether the store followed Dunkin’ policies regarding refunds, receipts, customer complaints, and banning customers. 5. Whether any available surveillance footage can be reviewed to verify what occurred. 6. Whether the ban can be reconsidered or removed. I am not submitting this complaint to cause problems for anyone. I am asking for a fair and impartial review of what happened. I am a regular customer who was trying to purchase food before work and resolve an issue with an order I had paid for. Please have someone in a higher position contact me regarding the outcome of this complaint and explain what steps will be taken to address the situation. Thank you for taking the time to review my complaint.
• RI

  Robert Irwin

  Aug 4, 2026
  5.0
  Come here for my daily coffee & breakfast in the morning. Clean store & great staff. Located right inside the 69th Terminal. Opens super early for my commute.
• MK

  Madison Kapchikaeva

  Jun 21, 2026
  1.0
  I usually stop here before or after work. Today was insane. I ordered my food on the app. I get to the store 40 minutes after thier posted opening time. Mind you, you can't order on app unless the store is open. Me and several others were told that we have to wait until 6 o'clock. I am pissed because that's when I leave out before work. He didn't offer to refund me. He only told me to call customer service. Which is closed on Sundays. I can't even get help from the virtual assistant in app. I guess the AI is off on Sunday too? Either way I won't be coming back. I took photos and video so I will be calling Monday.