I want to share my experience because, honestly, I no longer feel comfortable going to this Dunkin’ location after what happened today.
I have been a regular customer here for years, going back to before the location was remodeled and continuing to come here afterward. I have even recommended this Dunkin’ to others because of its convenient location. While the customer service has never been exceptional, I have never experienced anything like what happened today.
I ordered my drink and paid for caramel drizzle, but the caramel drizzle was not added. When I asked about it, the employee went over to another coworker and began talking about me while standing directly in front of me. When I asked if they were talking about me, the employee responded by telling me, “F you.” I was extremely shocked and disappointed by this level of disrespect.
I asked the employee to apologize, but she refused. I then requested a refund because, after being spoken to that way, I was no longer comfortable drinking the item I had purchased. I was made to wait for my refund as well.
Another employee eventually apologized for the experience and acknowledged that she sees me in the store regularly and that I did not deserve to be treated that way. I appreciated her recognizing that, but there was no apology, remorse, or accountability from the employee who actually spoke to me so disrespectfully.
I have heard other customers mention having negative experiences with this particular employee, although I had never personally experienced it before because I typically keep my interactions with her brief. Unfortunately, after today, I understand exactly what those customers were referring to.
This is extremely disappointing because I have been coming to this location for years. No customer should be made to feel uncomfortable, disrespected, or unsafe simply for asking about an item they paid for. I did not deserve to be spoken to in that manner, and the fact that there was no apology afterward made the situation even worse.
I hope management takes this complaint seriously and addresses the way customers are being treated at this location. At this point, I do not feel comfortable returning to a place I have been a regular customer at for years, and that is very unfortunate.