Jimmy John's

Reviews

• SW

  Sonja Watson

  5 days ago
  5.0
  The vibe was live, and friendly music made you want to dance 💃🏿 food was great highly recommended
• SG

  STREETZ 60TH ST HILLZ GANG

  Aug 10, 2026
  1.0
  I am extremely disappointed with my experience at this Jimmy John’s, and honestly, a zero-star rating is too generous. If I could give this location a negative 10, I absolutely would. I purchased two sandwiches, and both were completely unacceptable. The sandwiches were thrown together sloppily, and the French bread was soaking wet, soggy, and slimy to the point that I could barely pick the sandwiches up without them falling apart. This is NOT the quality I expect when I spend my hard-earned money at Jimmy John’s. I specifically requested pickles and cheese, and those items were missing from my sandwiches. So not only was the food poorly prepared, but my order wasn’t even made correctly. Then the customer service somehow managed to make the situation even worse. I stopped at the store and needed to use the bathroom, and the employees couldn’t even unlock the damn door. There was one employee actually working while another young employee was sitting at a table eating food out of a bowl and appearing completely uninterested in helping customers. I tried calling this location THREE DIFFERENT TIMES after I left, and nobody bothered to answer the phone. That is absolutely unacceptable customer service. Let’s be clear: I paid for two sandwiches, and I did not receive two sandwiches that were reasonably prepared, correctly made, or worth the money I spent. I should not have to accept food that is falling apart because the bread is wet and slimy, nor should I have to chase employees down just to get someone to acknowledge the problem. I expect Jimmy John’s to take this complaint seriously and address the lack of food quality and customer service at this location. I am requesting either a gift card to cover BOTH sandwiches or for BOTH sandwiches to be remade properly, fresh, and exactly as I ordered them. This is not me complaining just to complain. I spent my money expecting a basic level of quality and customer service, and this location failed miserably on both. Jimmy John’s is a well-known brand, and this kind of experience makes the company look terrible. Someone needs to hold this location accountable because this should never be considered acceptable service. I expect a response and a reasonable resolution to this situation.
• IF

  Iam Freed

  Aug 3, 2026
  1.0
  This is not only the worst Jimmy John's I've ever been to it's also the worst service I have ever seen in my life. They might as well shut this place down and put a restaurant that cares about its customers in this spot
• DM

  David McCarrison

  Jul 23, 2026
  2.0
  Service was terrible. No one looked at me to place my order they just noticed someone was at the register. The person taking the order and helping make the sandwich had long hair over his face, he could barely see me through his hair. This was twice with bad service.
• FF

  fairvercna

  Jul 14, 2026
  1.0
  I’ve ordered twice from this location just to never receive my sandwiches. They never get delivered, and the store refuses to answer phone calls. Don’t waste your money. They make it as hard as possible to get a refund or submit a complaint. Again—twice now they’ve simply decided to take my $30 and not deliver anything. Terrible app and tracking service too. Hopefully I’ll get my soggy gross day-old sandwiches delivered eventually