Jimmy John's

Reviews

• HR

  Hector Rios

  Aug 8, 2026
  1.0
  Jimmy John's: bad service, wilted lettuce, sloppily dressed employees—not recommended.
• RE

  Robert Edwards

  Jul 7, 2026
  3.0
  I stopped by this Jimmy John’s during an overnight for a quick sandwich. Unfortunately, none of the employees behind the counter greeted or acknowledged me when I walked in. After deciding what I wanted, I approached the register to place my order. One of the employees was sitting on the counter next to the register, laughing and joking with the other staff members. As I walked up, he didn’t greet me or even say hello—he simply looked at me as if waiting for me to order. He then took my order without ever getting off the counter. I was honestly surprised by the lack of professionalism. I’ve visited Jimmy John’s locations all over the country and have always had friendly, professional service. This was the first time I’ve had an experience like this. The sandwich itself was great, as always, but the customer service made me feel uncomfortable. Because of that, I don’t plan to return to this particular location, even though I enjoyed the food.
• ED

  Elizabeth Davis

  Jul 1, 2026
  1.0
  I have been a regular customer at this Jimmy John's, but my recent experiences have been extremely disappointing. For the past several weeks, my orders have repeatedly been made incorrectly. On top of that, I have been overcharged for my meals on two separate occasions. When my most recent order was wrong again, I requested a refund. Instead of resolving the issue professionally, Stephanie threatened to call the police simply because I asked for my money back after receiving an incorrect order. I was shocked by how the situation was handled and felt completely disrespected as a paying customer. I understand that mistakes happen, but repeatedly getting orders wrong, being overcharged, and then being threatened when asking for a refund is unacceptable. Customer service should focus on resolving problems, not escalating them. Unfortunately, based on my experience, I cannot recommend this location until it improves its order accuracy, billing practices, and the way it treats customers.
• MP

  Matthew Penz

  Jun 15, 2026
  5.0
  Everything is great about this diner from the people to the food
• EH

  Elizabeth Horvath

  Jun 11, 2026
  3.0
  Trying to get food here is a trying experience. I made a pickup order online. Sandwich, pasta salad, side of sliced cucumbers, small side of ranch. The bag has the sandwich only. I am told I need to get my other stuff “over there”. I go to the handoff counter where the sandwiches are being completed. I wait until the cook is in between sandwiches. I show him my receipt and say I need to pick up these things. He says you need to go over there to a third place. I don’t see a third place, so I get in line at the checkout. He comes and points to the fridge under the checkout that has the pasta salad and ranch, then walks away. OK, great, I grab the pasta salad and ranch. I still need the side of sliced cucumbers. I asked the lady at the register and show her my receipt. She says I need to go back to the sandwich hand off counter again. At that I said: “I give up, I’m leaving”. What is the point of an online pick up order if I need to scurry around to three spots to try and get my order? By the time I was told to go back to the second spot after I had been there already asking for help, I was done.