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Jimmy John's Sandwiches
Brand Certified

Jimmy John's

3.8
(188 reviews)
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Business Details

501 Grant St, Pittsburgh, PA
15219, United States
(412) 281-3474
https://locations.jimmyjohns.com/pa/pittsburgh/sandwiches-1491.html
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About

Sandwich Restaurant
Sandwiches made with hand-sliced meats, fresh veggies and bread that's never more than 4 hours old. Freaky Fast® makes it Freaky Fresh.® Order online for delivery or pick up.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Jimmy John's
501 Grant St, Pittsburgh, PA
15219, United States

Hours

Monday11:00 AM - 8:00 PM
Tuesday11:00 AM - 8:00 PM
Wednesday11:00 AM - 8:00 PM
Thursday11:00 AM - 8:00 PM
Friday11:00 AM - 8:00 PM
Saturday11:00 AM - 6:00 PM
Sunday11:00 AM - 6:00 PM

Menu

1 menu · 145 items

Explore offerings from Jimmy John's on 501 Grant St in Pittsburgh, with popular $5.99 sandwich deal, what’s new, toasted sandwiches, and wraps available at this location.

Menu

145 items

Reviews

3.8
188 reviews
5 stars
81
4 stars
48
3 stars
19
2 stars
11
1 star
29
  • TT
    Tonya Tucker
    Aug 24, 2026
    5.0
    Quick!
  • EL
    Emily Lasater
    Aug 24, 2026
    1.0
    Honestly, I never do this stuff but I genuinely have never met ruder staff in my entire life. My order was wrong and I have food allergies so when I clarified that, they visibly rolled their eyes and said “what do you want me to do”. For reference it was literally on the ticket to not include the ingredients. I have worked in food so I understand it is not easy, however, it does not give you a pass to speak to people disrespectfully. The food that they then gave me was missing ingredients and not the full portion size. If you want a bad sandwich and an unpleasant interaction with someone, this is your spot.
  • HR
    Hector Rios
    Aug 8, 2026
    1.0
    Jimmy John's: bad service, wilted lettuce, sloppily dressed employees—not recommended.
  • RE
    Robert Edwards
    Jul 7, 2026
    3.0
    I stopped by this Jimmy John’s during an overnight for a quick sandwich. Unfortunately, none of the employees behind the counter greeted or acknowledged me when I walked in. After deciding what I wanted, I approached the register to place my order. One of the employees was sitting on the counter next to the register, laughing and joking with the other staff members. As I walked up, he didn’t greet me or even say hello—he simply looked at me as if waiting for me to order. He then took my order without ever getting off the counter. I was honestly surprised by the lack of professionalism. I’ve visited Jimmy John’s locations all over the country and have always had friendly, professional service. This was the first time I’ve had an experience like this. The sandwich itself was great, as always, but the customer service made me feel uncomfortable. Because of that, I don’t plan to return to this particular location, even though I enjoyed the food.
  • ED
    Elizabeth Davis
    Jul 1, 2026
    1.0
    I have been a regular customer at this Jimmy John's, but my recent experiences have been extremely disappointing. For the past several weeks, my orders have repeatedly been made incorrectly. On top of that, I have been overcharged for my meals on two separate occasions. When my most recent order was wrong again, I requested a refund. Instead of resolving the issue professionally, Stephanie threatened to call the police simply because I asked for my money back after receiving an incorrect order. I was shocked by how the situation was handled and felt completely disrespected as a paying customer. I understand that mistakes happen, but repeatedly getting orders wrong, being overcharged, and then being threatened when asking for a refund is unacceptable. Customer service should focus on resolving problems, not escalating them. Unfortunately, based on my experience, I cannot recommend this location until it improves its order accuracy, billing practices, and the way it treats customers.
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