Dunkin'

Reviews

• JP

  Julie Perta

  Sep 29, 2026
  4.0
  I normally don't write reviews about having to wait, but I actually wanted to leave this one because I felt bad for the employees working this morning. I waited over 30 minutes for six donuts, a toasted bagel with butter, and a large Caramel Craze Signature Iced Latte. The donuts were ready first, but the rest of the order took quite a while. That being said, after standing there and watching everything going on, I honestly don't blame the employees at all. There were five employees working, and they were absolutely overwhelmed with orders. The picture I attached shows just some of the order tickets they were trying to work through at one time. I honestly feel like the system failed the employees more than anything. From what I observed, all five employees were working and doing their best to keep up with an incredible number of orders. Despite being overwhelmed, they handled everything well and remained kind and professional. One employee repeatedly apologized for the wait and continued telling customers to “have a blessed day,” which I really appreciated considering how much they were dealing with. I do think this location needs a better system for handling such a high volume of orders, particularly at the pickup counter. Orders were being called out, but customers would sometimes come up unsure which bag belonged to them, especially when there wasn't a name attached. Since I had been standing there for a while and saw which orders were being placed on the counter, I actually found myself helping a few customers figure out which bag was theirs. I also wanted to share this so other customers can be a little more patient and mindful if there is a longer wait. The employees were clearly doing everything they could while handling an overwhelming number of orders. If you're in a hurry or don't have time to wait, you may want to consider another location rather than taking that frustration out on the employees. A 30+ minute wait at Dunkin is obviously not ideal, but I don't feel that the employees deserve the blame for what I witnessed today. They were doing the best they could with the situation they were given. Management really needs to look at the ordering and pickup system at this location and find a way to better support their employees while making the process run more smoothly for customers. The employees didn't fail the customers—the system failed the employees.
• JK

  Jason Keller

  Aug 18, 2026
  4.0
  When traveling from New York to Denver via Greyhound, I was looking for a food option that would allow me to maintain the energy I required at an affordable price point, and within walking distance, and this Dunkin' location did both of those things in a convenient way. I ordered three donuts, a boston creme, a vanilla-iced, and strawberry-iced, and the cost was only a mere $5 for the three, while not as cheap as they used to be, the Donuts were affordable during my experience and not bad for the price, barring the lack of nutritional value they provided. Additionally, the women who serviced my order was helpful, and got my donuts out less than a minute after requesting the donuts, allowing me to pay and get back to my Greyhound terminal in time. Barring those positives, one negative should be noted as it pertains to this location, this location was cramped, and lacked accessibility features, because of this, I often had to have people open the door for me while attempting to walk outside with two large suitcases, in an effort to keep my bags with me, besides that complaint, this was a pretty good location, despite the cramped space in Downtown Pittsburgh it is housed in.
• AH

  Andrea Harper

  Aug 14, 2026
  5.0
  Friendly, polite, and great service
• JM

  Joe Miller

  Aug 14, 2026
  1.0
  This place was trash today. Hopefully just an off day for them. The coffees were good. But they got the order wrong for the breakfast sandwiches. The ones we did get looks like they had been run over by a Krispy Kreme truck. Almost unrecognizable as croissant sandwiches. The hasbrowns were super soggy and tasted of old oil. The two maple donuts we got were clearly stale and tasted horrid. Today there was no sense of pride in their brand or work. Do better folks.
• CP

  Cameron Weststrate (PhenomenallyCJ)

  Aug 2, 2026
  5.0
  Visited near opening and was served quickly. Might just be me, but I wish they had more descriptions on what their unique menu words mean.

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