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McDonald's

3.1
(2,335 reviews)

Business Details

9970 Bustleton Ave, Philadelphia, PA
19115, United States
(267) 343-3348
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9970 Bustleton Ave, Philadelphia, PA
19115, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 9970 Bustleton Ave in Philadelphia, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.1
2,335 reviews
5 stars
708
4 stars
356
3 stars
379
2 stars
199
1 star
693
  • MW
    Misho Wiqara
    1 day ago
    1.0
    Me and my girlfriend ordered two burger both came wrong but she was okey with it i wanted to change mine and they was wrong but the women there was about to beat us acting like it’s our fault no one there have respect any kind of respect..! O and guys dragon berry red-bull is just a dragon berry cuz they didn’t even put red bull in it
  • DD
    Darina Dmitrieva
    1 day ago
    1.0
    Fries covered in salt, couldn’t even eat it. Ordered one thing - got another even after repeating order with worker. Asked twice to remove vegetables and worker confirmed it but still received everything as is and on the request to fix it got it changed with rude comments on my request. Instead of Dragon fruit redbull drink received water with dragon fruit syrup. Worker who took the order was very rude. It is not the first time we experience a bad service in this McDonalds. Every time same thing: rude employer, wrong order
  • LL
    Ly
    Nov 1, 2026
    1.0
    I've worked for a POS company about a decade ago that works closely with McDonald's so I know a bit about "speed of service." Even if I didn't, this is a FAST food restaurant but their service proves otherwise. Multiple times, I've placed orders through the app, waited a few minutes before leaving my home, and when I got to the location, I still had to wait 15-20 minutes. Earlier today, I went to pick up my order and while waiting 15 minutes, there were two other customers also waiting to be helped. Completely ignored like the staff (whoever was in charge of the front) didn't want to acknowledge them. The management here is very poor in terms of keeping the flow smooth (if any management even exists). The cooks were fine because they were busy making the orders, but the ones bagging and working the front were just not willing to work. I'm not complaining to receive any compensation or coupons. I'm simply saying that this location will go under new management if this continues. I've seen it before. General/district manager - please ensure your store manager is properly managing the flow of service.
  • FF
    floraljules
    Nov 1, 2026
    1.0
    kicking us out because we are highschool students. I was just eating when a manager came up to me and my friends and told us to get out. me and my friends told her we were just eating we weren't doing anything wrong. she said we were high school students and we should get out. very disrespectful and rude. she has called me stupid and dumb for refusing to leave. i left anyway to not cause a commotion. i will not go here ever again.
  • A
    Анна Граненко
    Oct 13, 2026
    1.0
    Absolutely HORRIBLE experience! This is by far one of the worst McDonald’s locations I have ever visited. We went through the drive-thru and placed an order, but the staff repeatedly mixed up our order with someone else’s. To make matters worse, I was charged for another customer’s order! We waited in our car for 30 MINUTES for our food, and in the end, we never received our order at all. When I asked for a refund, I was told to wait. I waited again, but nobody brought me my food or my refund. Eventually, I parked my car and went inside. The restaurant was practically EMPTY, with plenty of employees standing around, yet nobody seemed capable of figuring out what had happened to my order or understanding what I was asking for. The employees looked annoyed and completely uninterested in helping resolve the situation. How is it possible to have so many employees on duty and still provide such unbelievably poor service? Taking a customer’s money for the wrong order, making them wait 30 minutes, failing to deliver their food, and then failing to process their refund is absolutely unacceptable. This location desperately needs better management, proper staff training, and a serious improvement in customer service. It is embarrassing that a McDonald’s restaurant can operate this way. I have never experienced such disorganized and disrespectful service. Save yourself the frustration and avoid this location. Absolutely disgraceful!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 9970 Bustleton Ave, Philadelphia?

McDonald's at 9970 Bustleton Ave, Philadelphia is open 24 hours every day, Monday through Sunday.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7, including same day and no contact delivery.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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