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McDonald's

3.4
(1,803 reviews)

Business Details

(215) 281-9836
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
501 Franklin Mill Cir, Philadelphia, PA
19154, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 501 Franklin Mill Cir in Philadelphia, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,803 reviews
5 stars
624
4 stars
342
3 stars
298
2 stars
145
1 star
394
  • TB
    Tim Baczkowski
    1 day ago
    1.0
    Poor customer service and the food wasn't that great.
  • IS
    Ivanna Shtym
    2 days ago
    1.0
    This location makes its own schedule. The website says they are open 24/7. We have been there several times at 11 and they are closed and not taking orders.
  • PP
    Philly
    Aug 23, 2026
    1.0
    Absolutely Unacceptable! If I could give this McDonald’s zero stars, I would. I arrived at this McDonald’s at approximately 11:05 PM and pulled into Drive-Thru #2, as there was a car still at the order machine in Drive-Thru #1. There were a few cars ahead around the corner waiting to pay and pick up their food, so I patiently waited. About five minutes later, another vehicle pulled into Drive-Thru #1. At that point, both of us were just sitting there waiting to even be acknowledged. Approx 11:15pm, someone finally came over the speaker and asked me, “Did you order through the mobile app?” I said, “No. Do I need to?” She replied, “No, just a minute.” That “minute” turned into more than 20 minutes of complete silence. No explanation. No apology. No update. Nothing. Then, around 11:35 PM, I heard the employee ask the driver in Drive-Thru #1 the exact same question: “Did you order on the mobile app?” The driver said no, and the employee immediately responded, “That’s fine, how may I help you?” So apparently, ordering without the app wasn't actually a problem. It was only a problem if you were sitting in Drive-Thru #2. At this point, I had already been waiting over 20 minutes. There were now 1 car behind me. Meanwhile, Drive-Thru #1 had multiple cars pull in well after I arrived. The employee proceeded to take the order of the vehicle that arrived after me, and then took the next two vehicles that had literally just pulled up within the previous few minutes. One order after another was being taken while I continued to sit in Drive-Thru #2 like I simply didn't exist. After waiting more than 20mins just to place a basic fast-food order, I finally had to reverse out of Drive-Thru #2 and move into Drive-Thru #1 in hopes that someone would finally acknowledge me. To make it even more ridiculous, I actually had to download the McDonald’s app and place a mobile order, because apparently that was the only way I could be confident that people who arrived 20–30 minutes after me wouldn't continue getting served before me. This was not a minor delay. This was not “they were busy.” This was completely ignoring an entire drive-thru lane while continuing to take orders from customers who arrived significantly later. If your employees cannot manage two drive-thru lanes, then close one of them. Don't leave customers sitting there for over 30 minutes without a single update while you continue serving everyone else around them. The level of incompetence and complete lack of customer service I experienced tonight was honestly unbelievable. McDonald’s is supposed to be fast food, not “sit in silence for 30 minutes and hope someone eventually notices you.” Absolutely ridiculous. One of the worst drive-thru experiences I have ever had. Do better.
  • BB
    Bosh Boshington
    Aug 12, 2026
    1.0
    Extraordinarily rude. If you want to be irritated for the rest of the day, I suggest coming here
  • RL
    Ryan Lynn
    Aug 1, 2026
    1.0
    First the beverage surcharge for a diet soda is complete bs. The city only charges the soda tax on surgery beverages. Not no surface beverages. They keep everything behind the counter. I wasn’t provided ketchup or napkins for my meal. The bathroom was also “closed”, which is great when I need to clean my son’s hands. Stay away from this location.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 501 Franklin Mill Cir, Philadelphia?

Delivery is available Monday through Saturday from 6:00 AM to 11:30 PM, and on Sunday from 7:00 AM to 10:30 PM.

Is there a drive-thru available at this McDonald's location?

Yes, the drive-thru is open 24 hours a day, every day of the week.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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