The legend began on June 25, 1966, when Sidney & Frances Koch opened Koch's Take Out Shop on their 28th wedding anniversary. "My parents always wanted a place around a campus," Bobby reminisced in a January interview with Family Business. "They loved being around students." Bobby remembered his mother delivering homemade chicken soup to anyone who was sick. "She was the quintessential Jewish mother," he said.
Family members handed out sliced meat to customers waiting in line, most of whom they greeted by name. Bobby and Lou gradually took over for their parents in the 80s and renamed the business Koch's Deli.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.