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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
I serviced myself no human interaction ide give 0 if i could.
JS
Johnny T. Sunami
Mar 12, 2026
1.0
So I placed an order through the mobile app. I selected pick up not knowing there was a an option for pick up inside or drive through (didn’t think it mattered)…. Got to the drive through and asked if I was using my app, I said yes and gave the girl my order number. She stated that my order was for pick up inside, not drive through….SHE MADE ME WALK IN TO PICK UP MY ORDER!!! Are you serious? She couldn’t just walk over to the inside pick up area and grab my order???!!! WORST CUSTOMER SERVICE EVER! Direct reflection of management. Explains the poor on line score below 4.0….
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