Pizza Hut

Reviews

• KW

  Kelly Wallace

  Sep 18, 2026
  1.0
  Absolute trash. Save your money and time and order from literally anywhere else. This is the 2nd and last time we will EVER spend our money here. Last week we ordered & our bread sticks had ZERO garlic spread, this time we were lucky and got a little drizzle on one of them and no dipping sauce. The first time, we reached out to the store just as the owner states in all their robotic responses here, yet we heard nothing back. Today, we just called the store about THIS order, were placed on hold before even speaking to anyone, and they never picked up. Your ONLY job is to cook food and serve it.... that's your ONLY job in running this business. Food service is so much simpler these days because most of the time it's freezer to oven. And yes, I've worked in food service, it's not rocket science. Can't imagine why anyone would put their name behind this incompetence. All of these horrible reviews and you've done nothing to improve your food quality OR your customer service?! Disgraceful. Do better in the world, because right now, whatever you ARE doing, is a pitiful contribution to the community. Ick.
• GG

  Gwendolyn Garnett

  Sep 15, 2026
  5.0
  I had an issue that needed to be addressed, and I am so grateful that Brenda was the person who assisted me. From the moment she spoke with me, she was incredibly kind, professional, patient, and understanding. What stood out to me most was how calm and friendly she was throughout the entire conversation. She truly listened to my concerns, made me feel heard, and handled the situation with such professionalism and care. She never made me feel like I was being difficult or that my concerns didn’t matter. Instead, she took the time to understand the situation and worked to make things right. Brenda’s customer service was exceptional, and I genuinely appreciate the way she handled my issue. Employees like her make a difference and are a wonderful representation of Pizza Hut. Thank you, Brenda, for your kindness, patience, and professionalism! You are truly appreciated. ❤️🍕
• NP

  Nikita Patel

  Sep 2, 2026
  1.0
  My mother went to go get a pizza yesterday (9/1/26) and when she got to the place, the lights were off, no staff were present, and there was no clear sign as to why it was randomly closed at 5:30pm. She likes to go on Tuesdays for the personal pan pizza deal but has continued to get the run around from staff on the deal. We have been going to this Pizza Hut since I was a kid and it seems like the service quality has severely declined.
• MM

  Mikey

  Aug 28, 2026
  1.0
  This place really needs to get it together, they take so long for every single order. You could get one medium plain pizza and wait over and hour, and I know this because I just had to last week. Waiting in a tiny cramped up room along with 8 other people. This place is filthy like actually disgusting and I feel like it should not be representing what Pizza Hut actually is. Floor is so dirty with receipts and leafs all over the ground. The employees are so obviously high out of their mind and move at a pace slower than sloths. On top of all this the manager is rude, she’s freaking out screaming at everyone in the back getting stressed that the phone kept ringing and as I walked in she asked what I was picking up and when I told her she says “wow you’re really making my job hard”…. Umm okay sorry for ordering a medium plain pizza… online like an hour ago?? Like genuinely what is going on with this place, do the rest of Lansdale a favor and simply close down. Seems like everyone is miserable there anyway. Also what’s going on with the random Christmas tree in August? You guys really that lazy to put it away or somewhere else like cmon. Don’t waste your time here, domino’s is up the street. Plenty of decent pizza places in the area unlike this 0/10 dirty shack they’re calling a Pizza Hut.
• AD

  Anne Dunlap

  Aug 22, 2026
  1.0
  Bought a delivery order. Waited an hour. Order arrives - pizza is burnt , no dipping sauce for the cinnamon sticks . A 67$ order that wasn’t edible Tried to call the store - no one answers the phone - nonstop hold. I’m still on hold 20 min and holding They owe me a refund Edited. After 45 minutes I have been picked up and disconnected constantly. I have tried multiple phone numbers only to be constantly transferred back to this establishment. I can’t get through to anyone. I am constantly put on hold. Avoid the store like The plague EDITED corporate contacted me and said the store would reach out to me within 3 days by phone That never happened Regarding your request to call you for a refund? HAHAHAHA I tried over and over again — see original review - you couldn’t be bothered to answer the phone and constantly had me on hold and then disconnected over and over again I stand by my original review

Frequently Asked Questions About Pizza Hut