GIANT

Reviews

• JS

  John Smith

  3 days ago
  1.0
  This is among the most depressing Giants around. You'd think being next to School Lane Hills and Hamilton Park they'd put a little effort in to siphon off some of the Wegmans/Whole Foods crowd. But no. You'd think the Manor Plaza Weis would siphon off some of the despair. But no. It has a flourescent yellowness of dreams forgotten years ago. Partner left, children never call. Usually later in the evenings - when I'm able to do my shopping - they close all the registers. It doesn't matter if I have a $300 cart full of groceries. Tiny self checkout and you just have to figure it out and power through. The one time I did ask for a register you would have thought I'd walked into a restaurant just as it was closing and ordered a full steak dinner. They were not happy. Neither was I. But here we are. I keep going back because it's practically next door. But nothing ever changes. Just me and the robot at 9pm, doing our business and chewing on what went wrong in life that put us both back here. Again.
• GJ

  Gail Jenks

  Oct 2, 2026
  1.0
  I went into the Stone Mill Plaza, Lancaster Giant on 10/2 at approx. 6:30am. I checked out around 7am and went to my car to load up. I looked at my receipt and saw I didn't get double the gas points. I had given the clerk the double your gas points coupon but it didn't take. I went back to her and she said she couldn't give me the points and there was no one there who could help me. I said no manager? They paged him and 10 minutes later he appeared. If looks could kill we would all be dead. No greeting, no how can I help you, nothing. I told him I didn't get my points and he said there is nothing he could do. I said what do you mean and he said I don't know how to get into the system. I said do you know how ridiculous you sound? He said I had to come back at 8:30am when someone could help me. He said you could leave your bonus card here and we can put it in and I said no way. I said I was calling the main office when I get home. At 8am I called Carlisle, complained and received my points so I didn't have to go back. A couple of questions...if your store opens at 6am, why not have someone trained to address problems that may arise? Telling people to come back is ridiculous. If your store opens at 6am why are there no bagels or donuts on many occasions? Numerous times I want a bagel or donut and there are none available. Why on Fridays when the new sales brochure comes out things aren't marked or priced? There are signs but no verbiage. Things should be ready to go when the store opens. One other thing...no newspapers, still lying on the sidewalk outside the door. A man looking for the NYT actually went out and brought in the bundles. This starts from the managers and trickles down. This manager provided zero customer service and with a terrible attitude. He needs an attitude adjustment and some training to say the least. I am done with this Giant, I will go somewhere else where they have their act together and where a customers concerns are answered. Coming back 90 minutes later is not the answer.
• SH

  Susan Hoffman

  Sep 21, 2026
  5.0
  I couldn't find my receipt to write a review. I often feel bad that I don't follow up and do it when asked. The other day I was reminded that folks work hard for us every day, and they should be acknowledged. While I don't appreciate the lack of bags at the Stone Mill Giant, I appreciate the cashiers and the people who deal with us customers and the carts. There is Kathy, who is always ready with a joke to brighten the day, Charlie who literally helped me load my groceries into my trunk before stowing my cart for me, and another gentleman who is a cashier who is so soft spoken and kind, I want to be more like him! It's always a pleasure to shop there. I appreciate the people and the care they show!
• WP

  Wayne Pagan

  Sep 20, 2026
  3.0
  Lines were very long and only had 2 registers open
• UB

  ursula bates

  Sep 20, 2026
  5.0
  I had picked up a gallon of Arizona sweet tea..got home jug had a small leak..took back to Giant and the lady at service desk let me exchange it without a receipt ..no problem.

Frequently Asked Questions About GIANT