The GIANT Company is a modern grocer with more than 35,000 team members dedicated to serving millions of neighbors and making a difference in local communities across Pennsylvania, Maryland, Virginia, and West Virginia. Founded in 1923 in Carlisle, Pa. The GIANT Company is known locally as GIANT, MARTIN'S, and GIANT Heirloom Market with 193 stores, online grocery services, pharmacies, and fuel stations to meet the ever-evolving needs of today’s customers. The GIANT Company is a company of Ahold Delhaize USA.
I would like to file a complaint about the customer service I received at your Giant store.
I went to use the self-service checkout/payment kiosk, and the machine was running very slowly. Since I don’t work there and didn’t know whether there was a problem with the machine, I asked one of the associates for help.
I said, “Excuse me,” but she ignored me. She looked at me with a serious expression and stayed where she was without responding. I said again, “Excuse me, I need help with something,” but she still did not come over or offer any assistance.
I noticed that she was willing to help other customers, but she did not help me. I felt ignored, disrespected, and treated differently. I believe every customer deserves to be treated with courtesy and respect.
I hope you will address this situation so that other customers do not have the same experience.
MS
Meg S
Jul 26, 2026
1.0
This giant is absolutely awful. The GIANT direct won’t even allow you to post a review because of how awful it is I don’t know who’s running it but they should be ashamed. It has been four different orders four different times that I have given this place a chance for giant direct and each and every time I regret giving this place a chance it’s never done on time. They never even reach out to you….they never update you. You are the one that needs to reach out to them! just for them to tell you “oh I’m so sorry it won’t be done on time”. What time will it be done?….They have no idea. People Choose a pick up time for a reason and for them to not even reach out themselves:…its disrespectful. I will never be using this GIANT again especially their GIANT direct…..when I finally pick up my order, whenever they choose to tell me that my paid order is ready for pick up will be my last time. I will never give my money or time to this place ever again.
What are the regular store hours for GIANT at 106 Willow Valley Square in Lancaster, PA?
GIANT is open daily from 7:00 AM to 10:00 PM.
Does GIANT have special holiday hours?
Yes, GIANT operates with special hours on holidays such as opening at 6:00 AM and closing earlier on certain dates, and it is closed on Christmas Day.
Where is GIANT located in Lancaster, PA?
GIANT is located at 106 Willow Valley Square, Lancaster, PA 17602, United States.
What payment options does GIANT accept?
GIANT accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
What services can I find at GIANT?
GIANT offers services like Hallmark Cards, free WiFi, an in-store Sushi Chef, Coinstar, and Nature's Promise Marketplace.
Which languages are spoken at GIANT in Lancaster?
English, Russian, and Spanish are spoken at GIANT.
Can I find ATMs near GIANT in Lancaster?
Yes, nearby you can find several ATMs including Coinme, LibertyX Bitcoin ATM, Citizens ATM, Santander Bank ATM, and Bitcoin ATM Teller Lancaster - Coinhub.
Are there food options near GIANT in Lancaster for a quick meal?
Yes, near GIANT you can visit McDonald's for fast food, House of Pizza for pizza, and Cafe 24 Hundred for American cuisine and café offerings.
What nearby services can I access when visiting GIANT?
Near GIANT, you can find services such as Western Union for money transfers, Blue Rhino Propane Exchange, and UPS Access Point location for shipping and courier needs.
What hotel accommodations are available near GIANT at 106 Willow Valley Square in Lancaster?
Nearby you can stay at DoubleTree Resort by Hilton Hotel Lancaster or DoubleTree Resort Lancaster, both offering full hotel amenities and event spaces.
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