AB
Ali Baumbach
Aug 22, 2026
For starters, my family and I recently had visited this subway again after many months of not being in the area. As we walked into this subway, around 1:30pm, the dinning room had many tables that were dirty and visible food on the floor. I have experience in the food industry and I know the dinning room is the main priority because it is the first impression for the customers.
Secondly, when we(group of 5) started to order there appeared to only be I person working at that time. I can understand if someone called off or short staffing, so I do have sympathy when it comes down to working alone. Few things I notice about his attire and service. He was wearing no hat/visor, no apron, and he did not wash his hands before serving us.
The man that was working did a good job at keeping up with our order. The only thing I had an issue with was the way he made our sandwiches, specifically the veggies. For my sandwich, I do tend to get a few veggies and a few sauces. I got a six inch rotisserie chicken sandwich, lettuce, pickles, cucumbers, MVP vinaigrette, Baja chipotle, and peppercorn ranch. He did not even attempt to place the veggies nicely nor attempt to portion control.
(Meaning, for a six inch there should be cucumbers end to end, which should be 3 depending on size and pickles end to end, which should be about 4 depending on size.)
So, when I was complete with telling him what I want on my sandwich he smooshed it together and wrapped it up. When I went to open my sandwich from the wrapping paper, sauce and veggies were everywhere(as seen in one of the photos).
When another person from my family ordered a six inch flatbread, turkey, lettuce, and pickles the wrapping was awful as well. He did not even attempt to keep the flatbread nice, neat, and flat. He rolled it up, basically distorting the whole sandwich(as seen in one of the photos).
Overall, Subways standards include all employees on the clock that are serving customers should be wearing the correct attire and hand washing should be done between each group of customers(for cleanliness and in case of allergies). Also, portioning control and placement on sandwiches should be done with care and perfection. Since presentation is what helps keeps customers happy and returning to your store. It is not impossible to create a routine that follows these standards. So, please do better, thank you!