Bernie’s Pretzel Bakery has been serving up fresh, hand-twisted soft pretzels in Delaware County for over 60 years. Our new Drexel Hill location brings the same tradition, quality, and neighborhood charm to a new corner of the community. Whether you’re stopping in for a warm pretzel, a party tray, or one some Rosati Ice, we’re here to deliver smiles with every twist. Family-owned, locally loved, and always made fresh daily.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.