Fugh Refrigeration

Reviews

• DH

  David Hasek

  Jun 27, 2026
  5.0
  Sebastian was a very knowledgeable young man who pointed out some important items to me during the appointment. If all their technicians are as good as Sebastian, i highly recommend Fugh for your HVAC and Refrigeration needs.
• SR

  Steve Rechtorik

  Jun 5, 2026
  5.0
  Nathan was absolutely fantastic. He did everything he could to get us up and running. We can thank him enough!!
• KH

  Katlyn Hamilton

  Jun 3, 2026
  5.0
  Nate was awesome he came and fixed the walk in freezer and cleaned up everything afterwards he was super sweet thank you!
• MM

  Maria Marthas

  Apr 15, 2026
  5.0
  We’ve had a great experience working with this refrigeration company at our Handel’s in McCandless. Their mechanics really think outside the box and don’t just go for the quickest or most expensive fix—they take the time to find smart, long-term solutions. Because of that, they’ve actually helped us save money in the long run, which we really appreciate as a small business. They’re reliable, knowledgeable, and easy to work with. Highly recommend!
• JH

  John Harpur

  Jul 21, 2021
  2.0
  A multitude of compounding mistakes and issues. Issue #1. Had a humidifier installed that was not properly hooked up or not to water. Ten years later during a routine furnace maintenance call, I asked their technician (good guy) to check the humidifier suspecting not working. He said the humidifier was never hooked up; parts no longer available; but he returned for a second trip with some improvised parts and hooked up the humidifier. Very appreciative of his efforts. Issue #2. Fugh wanted to charge us full service charge for correcting their mistake. After a phone call to HQ, the technician reduced the second truck charge only. Not near enough to compensate for extra heating bills and discomfort over ten years. We paid the invoice by charge card "in full" as we always have done with years of installations and service. Issue #3. We start getting calls that we did not pay in full. Thinking the mix up was perhaps the discounted truck charge, we kept giving our explanation and that we did pay what was invoiced in full, as we always do. Twice we thought the issue had been resolved and no one called back to say otherwise for months. Then another call a few days ago. After several of these attempts to resolve this issue with their billing/accounting person(s), we talked to a manager. Issue #4. Turns out, seven months later and after several calls with accounting, this manager who after a long hold says the technician who came to the house “made a mistake” and only charged us for his second visit and not the original diagnostic visit. We have only a receipt for what the tech charged us. Issue #5. Through this whole time of indignant and accusatory phone calls, no one in their billing/accounting office was able to properly ascertain and articulate their issue with us. Issue #6, the Fugh office person told us it was our fault for not recognizing that the humidifier was not working, as if I’m a human hygrometer or know how well their unit should perform in our big house. Issue #7, the Fugh office person said they had sent us statements via email to my wife’s email account after I told them to use another email account. This is noted on one of their other statements for filters, the invoices for which have been correctly coming to the other email account. Issue #8 (perhaps), I checked my wife’s email inbox, deleted and junk mail folders and could not find messages from Fugh. Not sure what is going on there. We have now paid for the original diagnostic visit, though we still have no invoice or receipt. Obviously, this experience was no way to treat a now former loyal Fugh customer.

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