Pizza Hut

Reviews

• GG

  Grow

  Jun 5, 2026
  1.0
  This is by far one of the worst Pizza Hut locations I have ever experienced. I placed an order at 6:00 PM, and the online system showed it would be ready for pickup by 7:00 PM. When I arrived at the store at 7:00 PM, I was shocked to find that my order had not even been started. To make matters worse, there were several other customers waiting, many of whom said they had already been waiting for over an hour. This was especially frustrating because we had a family get-together planned at home, and everyone was waiting for the pizza. A delay is understandable during busy hours, but having customers wait for over an hour without even beginning their orders is completely unacceptable. I understand that Fridays are typically busy, but that is not an excuse. Management knows demand increases on weekends and should schedule enough staff and resources to handle the volume. Customers should not have to suffer because of poor planning and operations. What made the experience even worse was the customer service. There is a particular employee, a woman who I have seen working at both Bridgeville locations multiple times, who is consistently rude and unprofessional. Instead of helping customers, she was shouting at employees and responding harshly to customers who were simply asking for an update on their orders. She clearly lacks the basic customer service skills expected in a customer-facing role. Unfortunately, this is not the first bad experience I have had at this location. The same issues seem to happen repeatedly, which suggests deeper management problems. If this is a franchise location, the owner should seriously look into the ongoing service failures and employee behavior. There are plenty of other pizza places in the area that value their customers' time and business. Based on my experiences, I would not recommend ordering from this location.
• ZD

  Zarek Duncan

  May 27, 2026
  5.0
  This store is the best. I stop everyday for lunch. The staff are the best. They make me smile and laugh every time. I love that team!
• CH

  Chase H

  May 8, 2026
  1.0
  Dirty place. Terrible experience. If the hantavirus comes to Pittsburgh with its rodents this dirty store will be the first infected. Talked to the “manager” who had been employed for 3 weeks. Pizza looked like it was in the oven for 4 minutes as many reviews say, always a bad experience. Truly a vile place. “Jerome” is supposed to reach out. I didn’t want a credit but she was adamant that she would apply it to the app. Credit was never applied. If it were, I would give it to anyone on here. Edited to add: Jerome called me and said that “I would have to see him in person and face to face” for me to get a refund. Then went on to add if his Pizza Hut location were so bad (read the other reviews) why have I ordered it 3 times in 4 years (what?) — he said the person above him was on vacation and he was or wasn’t going to relay the info to him. I called the other Pizza Hut to get clarity on who ran this one and they confirmed my suspicions: Jerome is known as confrontational and picks fights with customers and Jerome’s boss is not on vacation and will call tomorrow.
• BM

  Bryon McKinney

  May 3, 2026
  3.0
  Ordered a large 3 topping with pepperoni, mushrooms and green pepper. For whatever reason they put onions on the pizza. Also they did not put the Garlic-Parm Hut Blend on the pizza.
• LM

  Linda M

  Apr 29, 2026
  2.0
  Disappointing experience. Ordered personal pan with extra mushrooms and got 1 mushroom on each slice and almost.no tomato sauce.Tried to call and complain; phone just rang and rang until disconnected. Giving 2 stars because staff is very nice.

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