SS
Sly Shields
Oct 18, 2026
I don’t typically write negative reviews, but after approximately five years of experiencing the same issues at this McDonald’s location, I feel it’s only fair to share my experience.
Over the years, I’ve visited this restaurant on numerous occasions, and unfortunately, it seems like nearly every visit results in something being missing or incorrect. Whether it’s fries, an apple pie, milk, Chicken McNuggets, a burger, chocolate chip cookies, or something else, there’s almost always an issue with at least one item.
For some perspective, I previously frequented another McDonald’s location for approximately 20 years. Despite that restaurant handling significantly more customer traffic, I genuinely cannot recall experiencing these kinds of problems there. Unfortunately, I’ve since moved away, and that location is now too far for me to visit regularly.
What’s particularly disappointing is that I’ve actually stopped visiting this location for months at a time because of these experiences. Eventually, I’d decide to give the restaurant another chance, thinking that enough time had passed for things to improve, only to find myself dealing with the same issues again. This has happened repeatedly over the past five years, making it difficult to view these experiences as isolated incidents.
While missing items are frustrating, some of my experiences trying to resolve these mistakes have been even more disappointing. There have been occasions when I’ve clearly communicated my order through the drive-thru speaker, had an employee repeat it back and confirm everything, and still received an incorrect order. When I’ve gone inside to address the issue, I’ve sometimes been met with a surprisingly confrontational response, almost as though I was responsible for the mistake. I’ve been questioned about why I didn’t order something or told that I needed to place another order, despite having already requested it.
Another recurring issue has been the amount of time I’ve had to spend waiting for mistakes to be corrected. On multiple occasions, what should have been a simple resolution to a missing item has turned into an unnecessarily long wait. One experience that particularly stands out was when I waited approximately 20 minutes inside the restaurant for an item that had been left out of my order. The restaurant wasn’t particularly busy at the time, and there appeared to be a reasonable number of employees working. During that wait, I watched numerous customers receive their orders, including several whose orders appeared nearly identical to mine, while I continued waiting for a single missing item.
I also want to be fair to the people who work here. I’m sure there are hardworking employees at this location who take pride in their work and genuinely care about providing good service. I wouldn’t want my experiences to unfairly reflect on those individuals. Unfortunately, when the same issues continue happening over such a long period of time, their efforts can be overshadowed by the overall customer experience.
I understand that mistakes happen, and I don’t expect perfection from anyone. My frustration comes from the frequency of these issues over such a long period of time, along with the way some of them have been handled. I don’t believe it’s unreasonable to expect to receive the items I’ve ordered and paid for, or to be treated respectfully when bringing a mistake to someone’s attention.
After approximately five years of recurring issues, I believe these concerns warrant serious attention from ownership. What’s especially unfortunate is that this restaurant is in an excellent location, which makes the ongoing problems with service and order accuracy all the more disappointing. I don’t believe expecting an accurate order, clear communication, and respectful treatment when mistakes occur is asking too much. I hope management takes this feedback constructively and makes meaningful improvements for both its customers and the hardworking employees whose efforts deserve to be reflected in the overall quality of service.