Jimmy John's

Reviews

• JH

  James Harley

  4 days ago
  2.0
  ordered a sandwich for delivery and they delivered me the wrong sandwich, which is okay because they offered me a credit. but when i called back another time to use the credit, there was no credit. I will say it’s always the evening crew that makes mistakes on our orders and they never seem to make it right, especially for deliveries.
• GC

  Gilberto Cordero

  May 8, 2026
  1.0
  Terrible experience with Jimmy John’s. The delivery took almost 2 hours, and when I went through the drive thru to pick up my order, they completely forgot I was there even after we had already spoken. On top of that, they messed up two of my orders. The service inside the restaurant was just as bad as the delivery. Definitely one of the worst customer service experiences I’ve had from a food place.
• WW

  William

  Mar 3, 2026
  3.0
  My wife and I usually order delivery while we work from home or are in meetings, and recently deliveries have taken longer and longer. Failing to meet the previous "Freaky Fast" delivery promise, most often caused by using third-party delivery such as Uber. If you're in the delivery area, don't order delivery, pick it up yourself and save the 30-40 minute wait for 5 minutes or less of travel.
• MB

  Madison Browning

  Mar 1, 2026
  3.0
  I love jimmy John’s. Their food is great service is great. However today I ordered and it looks like they changed their delivery and now outsources to Uber. My order took over an hour due to the uber driver having multiple stops and taking 30 min to pick up my order. I hope Jimmy John’s switches back to their own drivers.
• JR

  Jose Reyes

  Dec 22, 2025
  1.0
  The lady was very rude no customer service whatsoever she was wearing a black Jimmy John’s shirt terrible experience