Safeway

Reviews

• PM

  Patrick Morrow

  4 days ago
  1.0
  I have commonly chosen to shap Safeway, regardless of the higher prices. I pay for the customer service and experience. Lately I have had to start tapering off of shopping with this Safeway. The customer service is that of the past. The other day we went shopping and they asked if we wanted bags, we did, we asked for one. The cashier charged us and finished the transaction as normal. Then, instead of offering to bag it or having someone bag it for us, the cashier simply started working on the next customers. So, I have to ask myself, why am I paying prices you charge with out the customer service? Well Amazon groceries are way cheaper and they deliver to my door step, cheaper AND still offer actual customer service, not just the promise of it.
• MG

  Marina Godoy

  Sep 28, 2026
  5.0
  Another good Safeway Supermarket experience.
• AA

  Ahsan Ahmed

  Sep 9, 2026
  1.0
  I used to think all Safeways are terrible, turns out it's really mostly this one. Where do I start: 1) On almost a daily basis, their delivery trucks are parked in the Drive 2 Go spots. Spots that are prime spots that hardly every get used becuase "let's make things more convenient for our employees than for our customers", well, I will ALWAYS park in Drive 2 Go spots. 2) On a daily basis, they will have 7 people working at the deli but only 1 actually serving customers. The rest are ALWAYS busy in the back. You can have 6 customers waiting but it's more important to ignore them and do what they need to do in the back. This is the theme "Customers are the least important part of the equation". 3) There is no bell at the deli like at other stores to get the attention of the person in the back who can't bother to see if there are customers waiting. 4) I buy Hawaiian rolls, these geniuses store their Hawaiian rolls laying against the hot glass of the hot deli counter. This makes the rolls really hard, the ones that are touching the glass, I've pointed this out, but they continue to store and destroy their products. That's OK, I will continue to buy the rolls, eat 9 of the 12, and return the pack because of the 3 rocks that are left that were touching the hot glass, rinse and repeat, free Hawaiian rolls for life. 5) All aisles are cluttered with garbage, surely a fire hazard. 6) Bathrooms always smell bad 7) Employees seem beat down and unmotivated, I've had friendlier and more enthusiastic employees at the DMV, this is surely a commentary on poor management. 8) I've complained about various things to the manager there (short stocky shaved head guy), he seems very confrontational and uninterested in changing anything.
• LU

  Layne Upham

  Sep 7, 2026
  2.0
  I have the great misfortune of this store being the e-commerce hub for my area. My grocery orders almost always have a problem: missing items, orders delivered in multiple parts, inappropriate substitutions (such as ordering gluten-free items and receiving items made with wheat as a substitute, which is dangerous), and most commonly, very late orders with absolutely no communication from the store. I set aside a four-hour chunk of my day to receive a service for which I pay an annual fee, and they can’t even hold up their end of that deal in arriving on time. The employees I’ve spoken to (I’ve dealt with Cypress, Lily, and Rihanna) don’t take any sort of accountability when you call with an issue and are extremely dismissive of customer concerns. I require grocery delivery due to disabilities, but unfortunately this store is grossly incompetent at getting their deliveries out the door correctly or on time.
• MC

  marie antoinette cipriani

  Aug 28, 2026
  1.0
  Someone put freshly chewed bubble gum spread across my bottom layers of fresh strawberries, left a huge wad of gum complete with teeth impressions, & took bites from some of the berries! -^I ate some prior to realizing.+ This was a grocery delivery order. Its awful! There should be some expectation of trust when purchasing food. I called the store and they didn’t seem concerned. Suggestions? Update: I have tried calling the number below. I cannot get a call back. A strawberry refund is not sufficient when some covered in gum bits were eaten by me. This is a food safety violation. I ate a strangers chewed gum bits stuck to my strawberries.

Frequently Asked Questions About Safeway