Chipotle Mexican Grill

Reviews

• PM

  Patrick McBride

  Jun 25, 2026
  1.0
  I generally enjoy Chipotle’s food, but today’s experience was incredibly frustrating. I waited in line, ordered all of my family’s food, and then asked to add a quesadilla. I was told that quesadillas can only be ordered through the Chipotle app and couldn’t be made while I was standing right there at the counter. So I stepped aside, placed the exact same order through the app, and then had to wait another 20 minutes just for the quesadilla. By the time it was ready, the rest of my family’s food was cold. This policy makes absolutely no sense. If your employees have the ingredients and the equipment to make a quesadilla, why can’t they simply make one for a customer who’s already in line? Instead, you’re forcing customers to use the app and creating unnecessary delays. It turns what should be a quick meal into a frustrating experience. The food was good, but this policy needs to be reconsidered. It’s inconvenient for customers and leaves a bad impression.
• BC

  Baked book Club

  Jun 20, 2026
  1.0
  Trash service won’t serve chicken inside only if you order online what a trash place I literally saw and asked for the honey chicken or even just chicken and they wouldn’t serve me and my son what a joke
• CC

  Cindy Carlson

  Jun 19, 2026
  2.0
  They are always out of chip and meats. Getting low on items and they give(try to give) smaller portions than what they should.
• BH

  Bobbie Hafer

  Jun 7, 2026
  2.0
  Restaurant was dirty... dirty tables, dirty drink area, dirty restroom. Food was good, staff was friendly & made my meal as requested. While I was there, staff had an altercation with a customer. After the customer left, a staff members went out the front door to continue yelling at the guy. The staff member still had his food services gloves on, opened the door twice with his gloved hands and in his haste to return to work, he went right back to handling food with his contaminated gloves. I was thankful I already had my food! I seriously considered saying something, but tensions were high. I also thought about taking a video of how dirty it was. I won't be returning to this location.
• MS

  Marck S

  Jun 4, 2026
  1.0
  So I stopped in for a quick lunch before heading to the coast. Chicken bowl was good and pretty much how it normally is. No complaints. When they rang me up the cost surprised me, but I did not really think too much about it. Later when I was getting gas I checked my receipt and I was charged extra for Guac. No big deal mistakes happen and I assumed a pretty easy fix. So I called and spoke to a guy and told him what had happened and asked if they could issue a refund for the extra. He told me I had to come in. I have owned retail stores and have a business now where I can refund or credit any charge as long as I can identify the charge card used on my system. It is easy so when he told me that I had to come I. I said that was not really going to work for me and asked if he could do it without me coming in. He told me no, the only way is to come in. I said that was not going to work and asked why that was required since they had all the info they needed in their system. He told me if I was not willing to come in there was nothing he could do and hung up. I am not sure, but I do not believe I have ever been hung up on before while trying to get something corrected or what ever...we all have those situations. I theb called back and was hung up on again before I could say anything. I was blown away. So I called a third time and spoke to the manager, explained what happened, he apologize and said he could only do a refund if I came in person. The overcharge was 2.50 and really not worth the trouble of going out of my way and then dealing with someone in the store to get it straight. So I thanked him and will just eat the 2.50 but really this left a bad taste in my mouth and I will likely continue to be a customer but not nearly as often as I have been. I understand, aside from the employee hanging up on me twice, the refund issue is not the manager decision, he is just telling me how they do things and he doesn't decide those things, but still does not make me want to come back.