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Dairy Queen Grill & Chill

3.3
(781 reviews)

Business Details

398 Lancaster Dr NE, Salem, OR
97301-4722, United States
(503) 967-6531
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
398 Lancaster Dr NE, Salem, OR
97301-4722, United States

Hours

Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday10:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM

Menu

2 menus · 171 items

Explore offerings from Dairy Queen Grill & Chill on 398 Lancaster Dr NE in Salem, with popular meal deals, blizzard® treats, burgers & sandwiches, and cakes available at this location.

Dairy Queen (Food/Treat/Cake) - US

51 items

Menu

120 items

Reviews

3.3
781 reviews
5 stars
265
4 stars
154
3 stars
114
2 stars
72
1 star
176
  • MA
    Mariah Arreola
    6 days ago
    1.0
    I am writing to file a formal complaint regarding my recent visit to the Dairy Queen located on Lancaster Drive and Monroe Avenue. My experience was extremely disappointing and raised serious concerns about both food safety and the overall cleanliness of the restaurant. From the moment I walked in, the establishment appeared dirty and poorly maintained. The dining area and food preparation areas looked unclean, giving the impression that sanitation was not being taken seriously. What concerned me the most was watching employees prepare and handle customers’ food with their bare hands. During my visit, I did not observe a single employee wearing gloves while handling food being served directly to customers. Seeing multiple employees touch food without gloves while continuing to work around the kitchen, while grabbing things off the floor was alarming and made me question whether proper food safety procedures are being followed. In addition to the sanitation concerns, the quality of the food and the level of customer service were well below what I would expect from a Dairy Queen. The food did not appear fresh or prepared with care, and the service felt rushed and inattentive. The staff showed little interest in providing a positive customer experience, which only added to the frustration. This experience has left me with serious concerns about the restaurant’s adherence to basic cleanliness and food-handling standards. Customers should be able to trust that their food is being prepared in a clean environment and in accordance with proper health and safety practices. I respectfully request that this location be investigated to ensure it is complying with all applicable food safety and sanitation requirements. I also hope management provides additional training and oversight to improve cleanliness, customer service, and proper food-handling practices so future customers do not have a similar experience. This took place on July 3, 2026 at 8:45 pm and I didn’t get out till 9:30pm. Thank you for taking this matter seriously. I look forward to hearing what steps will be taken to address these concerns.
  • MB
    Misty Brown
    Jul 2, 2026
    1.0
    Horrible! Ive tried to give it a few chances. I end up driving away every time. I have waited up to 10min to get my order taken. It's ridiculous. They weren't even busy in the lobby with walk ins. One time I was waiting, still waiting, and I asked them if they were ready. They said no. And then I heard them laughing. I think the management there needs to find an entire new team! Those motivated to work for money. Come on guys, everyone has to earn their way to survive in this world. Grow up!
  • ZH
    Zach H
    Jun 28, 2026
    3.0
    Love that this location is open late since the south Salem one closes over an hr earlier. Great place to go for dessert including blizzards, sundaes and ice cream cones. Although I’ll say the ice cream cones feel like plastic. Otherwise basic fast food. Probably lots of better spots if you’re looking for a burger or chicken.
  • RE
    rain entera
    Jun 24, 2026
    1.0
    Terrible service! I was just going to order a blizzard and I was ready to order. The lady with the dark hair, red highlights had told me and other customers she was only doing pickup orders so I waited with other customers I believe was also waiting. I waited for about ten minutes just for her to say “You got three minutes or go to the drive thru!” I told her I was ready but she had me waiting with the other costumers and they left so I did too. While all she did the whole time was stand there rolling her eyes whenever a costumer came in. Not professional and very rude. She wasnt even doing her job not like the other workers who were actually trying to get things done but she was the one to complain.
  • JP
    Justin The person (piemanjj)
    Jun 21, 2026
    1.0
    Unfortunately the worst dq I have ever been too, didn't put whipped cream on my girlfriend's drink and they have these weird flat tenders I have never seen at any other Dairy queen

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen at 398 Lancaster Dr NE offer?

Dairy Queen offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes through DQCakes.com.

What are the operating hours of Dairy Queen at this Salem location?

Dairy Queen is open daily from 10:00 AM until midnight (00:00).

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
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