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Dairy Queen Grill & Chill

3.3
(785 reviews)

Business Details

398 Lancaster Dr NE, Salem, OR
97301-4722, United States
(503) 967-6531
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
398 Lancaster Dr NE, Salem, OR
97301-4722, United States

Hours

Monday10:00 AM - 12:00 AM
Tuesday10:00 AM - 12:00 AM
Wednesday10:00 AM - 12:00 AM
Thursday10:00 AM - 12:00 AM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 12:00 AM

Menu

2 menus · 171 items

Explore offerings from Dairy Queen Grill & Chill on 398 Lancaster Dr NE in Salem, with popular meal deals, blizzard® treats, burgers & sandwiches, and cakes available at this location.

Dairy Queen (Food/Treat/Cake) - US

51 items

Menu

120 items

Reviews

3.3
785 reviews
5 stars
266
4 stars
154
3 stars
113
2 stars
72
1 star
180
  • DD
    D
    Aug 22, 2026
    1.0
    By far the slowest damn dairy queen I have ever been too. Not sure what they are doing. Ill drive farther just to avoid this one
  • FF
    Facts
    Aug 5, 2026
    1.0
    Won't be back
  • AG
    A Garcia
    Jul 25, 2026
    5.0
    This location has the sweetest employees! They are always cheerful, polite, and welcoming no matter how busy they get! Try the new Mexican Hot Chocolate blizzard! They are AMAZING!!
  • LL
    Lucille
    Jul 22, 2026
    1.0
    Waited around 30 minutes for a single hot fudge sundae and it was hot inside, u could see everything thats happening where the ice cream is usually being made but instead they were mostly in the back moving slow, please consider hiring faster and better people
  • MA
    Mariah Arreola
    Jul 4, 2026
    1.0
    I am writing to file a formal complaint regarding my recent visit to the Dairy Queen located on Lancaster Drive and Monroe Avenue. My experience was extremely disappointing and raised serious concerns about both food safety and the overall cleanliness of the restaurant. From the moment I walked in, the establishment appeared dirty and poorly maintained. The dining area and food preparation areas looked unclean, giving the impression that sanitation was not being taken seriously. What concerned me the most was watching employees prepare and handle customers’ food with their bare hands. During my visit, I did not observe a single employee wearing gloves while handling food being served directly to customers. Seeing multiple employees touch food without gloves while continuing to work around the kitchen, while grabbing things off the floor was alarming and made me question whether proper food safety procedures are being followed. In addition to the sanitation concerns, the quality of the food and the level of customer service were well below what I would expect from a Dairy Queen. The food did not appear fresh or prepared with care, and the service felt rushed and inattentive. The staff showed little interest in providing a positive customer experience, which only added to the frustration. This experience has left me with serious concerns about the restaurant’s adherence to basic cleanliness and food-handling standards. Customers should be able to trust that their food is being prepared in a clean environment and in accordance with proper health and safety practices. I respectfully request that this location be investigated to ensure it is complying with all applicable food safety and sanitation requirements. I also hope management provides additional training and oversight to improve cleanliness, customer service, and proper food-handling practices so future customers do not have a similar experience. This took place on July 3, 2026 at 8:45 pm and I didn’t get out till 9:30pm. Thank you for taking this matter seriously. I look forward to hearing what steps will be taken to address these concerns.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen at 398 Lancaster Dr NE offer?

Dairy Queen offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes through DQCakes.com.

What are the operating hours of Dairy Queen at this Salem location?

Dairy Queen is open daily from 10:00 AM until midnight (00:00).

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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