Chipotle Mexican Grill

Reviews

• TT

  TrailRider

  5 days ago
  4.0
  Large portions and not much more expensive than anywhere else.
• DT

  David Turel

  5 days ago
  2.0
  I’ve been eating here since April. It wasn’t until just a couple weeks ago that I had my first 30 minute wait in the drive through. I say first because in the last two weeks half the times I’ve driven through I’ve (having placed my orders a half hour in advance as I leave work) had to sit between 20-30 minutes). Then Sunday (the 27th) they were closed during business hours. I get it, you may not have the staffing. But at LEAST leave a freaking note to explain the situation. Today they were out of chips and I was handed a card that I was told would have “two free chip orders” on it. I called. I went to the website. My lunch was LONG consumed before I finally resigned myself to driving BACK to the restaurant just to get some information about why it said the card dint have a balance, because the WORTHLESS AI that gate keeps their phones wouldn’t transfer me into the store for general information no matter what I said to it. Now I’m told that the card can only be used by parking my car, walking into the restaurant. If I’m coming home from an 8 hour shift and am just trying to pick up my food after a long day of work the last thing I want to do is get out of my car. I tried my best to talk to the workers trying to gain this understanding. And when he went to grab his manager to help with the situation the manager didn’t even bother to leave their office and expected the worker to convey the solution for them. I understand this is out of the workers’ control which is why I’m using this as an outlet to get this nonsense out of my system. I feel really sorry for those poor workers having to deal with people who have less restraint than I did in this situation. I swear the management has changed recently, like I said. I’ve been eating at this location since April without a single issue until just a few weeks ago. Please fix this! I’ve had it with the inconsistency and today it’s actually caused me much negativity that I did NOT need on my day off. All because I just wanted one bag of chips with my lunch 😂
• PS

  Phillip Sinclair

  Sep 22, 2026
  1.0
  The owners need to figure out their staffing. It’s hard to give them money when they’re always closed due to a lack of staff.
• SS

  Scotty_the_Body

  Sep 15, 2026
  1.0
  A while back I ordered my food through the app, supposed to drive up and pick it up at the window. pulled into the a Chipotlane and I was third car in line. Sat in the Chipotlane along with 10 other people for about 40 minutes. Got fed up and finally went inside to see if I could get my order, nope they couldn't make it. I asked if they could give me an ETA, nope they couldn't. Asked them if they could cancel my order, nope they couldn't. The person at the counter directed me to somebody else because they couldn't tell me how to go about cancelling my order, ended up with either the shift supervisor or manager I think. I explained that I had been sitting in the Chipotlane for about 40 minutes and wanted to either cancel my order or have my food made. He just gave me a blank look and said "what". I didn't really understand what he was asking me so I explained the situation to him again and he said "what did you say". I wasn't rude, but I asked him which part he didn't understand. He said "I don't understand what you said, what is a Chipotlane?" I clarified Chipotle's drive-thru is called Chipotlane. He just gave me another blank look and asked me what I wanted him to do. Again I explained I either wanted my food or him to cancel my order. He said there is nothing they could do since I ordered on the app. He finally told me I need to cancel the order through the app, but I then find out there is no cancel button in the app. I tried talking to Pepper, the worthless customer service bot, which prompted me to enter a whole bunch of information about my order. Finally got to the point where Pepper said it was going to cancel my order, but Pepper then told me it can't help me and that I needed to call a phone number it gave me. I called the phone number and a recording said that I wasn't authorized to call that number, and then hung up on me. This all went down at the restaurant while I was waiting to see if my order might get filled. It had been about an hour since I was supposed to pick up my food, so I decided to ask one more time when my food would be made, I was told they couldn't tell me when. I decided just to leave and try Pepper again when I got to my computer at home. No different, same outcome, no help. At that point it was about an hour and a half after the time I was originally supposed to pick up my order. About that time I got the notification that my order was filled and that I had picked it up. I had not picked it up, I was at home. I attempted to get a refund the next day but I had no luck getting a hold of customer service. Of course Pepper was no help. $13 lesson learned. I've ordered take out from or eaten at many many many different Chipotle, in many different cities, the Redmond one is by far the worst. I refuse to go back there, even though I still love me some Chipotle and I live in Redmond. The two Bend locations aren't perfect either, but I have always gotten my food. Chipotle customer service is completely worthless.
• MG

  Matthew Gober

  Sep 14, 2026
  1.0
  Lobby was closed, but my issue was that after I sat in the drive through line for 30 minutes I finally get to the window just to be told that I needed to order online. They should have had this info posted somewhere so the public would know they needed to do that before wasting all that time

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