I try not to leave bad reviews, but as a person who works in fast food, review bombing publicly is usually the only way management will fix issues, so here I am.
Today isn't my only bad experience with this Taco Bell, but it's the final straw. To be clear, this is an UPPER MANAGEMENT FAILURE, NOT an employee problem. Do NOT retaliate against the workers for decisions made by the people running this store. The employees are usually very kind.
This location is consistently understaffed, and it shows everyday. Like I mentioned, I work in fast food, so I understand how miserable a busy shift can be without enough employees. Management needs to do its job and staff this store properly. Refusing to allocate enough labor is deeply disrespectful to both employees and customers.
I enjoy Taco Bell, but this location has driven me to spend my money other places in town. The drive-thru routinely takes 30 minutes OR MORE, even with a manageable line. Every other fast food restaurant in town can handle lines of that size in half the time. I've switched to lobby mobile orders, only to have my order consistently ready 15–20 minutes AFTER the promised pickup time. What's the point of ordering ahead if you lie to me about when something will be ready?
I know Taco Bell can do better because the location in my college town consistently had orders ready on time in both the drive thru and lobby. This is a MANAGEMENT and CORPORATE problem. Stop making employees and customers suffer because leadership refuses to adequately staff the store. Take responsibility, STEP UP, and fix it. And while we're at it, pay your employees better wages, they deserve it with all of the horrible customer experiences this store must deal with due to upper management problems that are out of those poor workers' control.
First of all, I had to state my order 5 times because they have this dysfunctional ai built into their ordering system. Then I clarified with the staff member to make sure the cheese quesadilla didn’t have any creamy jalapeno on it and she confirmed it. Come to find out the moment I checked the quesadilla, there was creamy jalapeno in it. They also only gave me about 5 chips with my order for my bag of chips. The only reason I’m giving it 2 stars and not 1 is because the gentleman I talked to when I came back through was quite friendly and voiced his apology and made sure it was correct. He also told me he made it himself to make sure it was right.
JO
Jordan Outdoors
Sep 20, 2026
Took 45 minutes to get our order! Horrible!
MC
Michael Campfield
Sep 4, 2026
This guy place is the shittiest Taco Bell I have been to having them double check my order but still get it wrong asking for 4 chalupa‘s supreme getting chicken naked chalupa and the wrong drink and messing up the burrito with no complicated order just plain burrito and chalupas
Give Alexis a raise 👌 His demeanor and attitude is definitely an asset for you guys! I've had my fair share of complaints with this local Taco Bell, but not while he's working 🤌 You can look in the window and see this guy zooming around. If I were Taco Bell HQ, I'd definitely look into getting this guy a raise and keeping him around.