BD
Bella Doyle
Jun 21, 2026
I love Taco Bell but unfortunately this location just consistently has bad customer service. I had an incident yesterday. I went through the drive thru and ordered 7 items. I pulled through, paid, and checked my bag and saw only 6 items in there. That wasn’t a big deal, happens all the time, so I went back through. When I got to the speaker I let the person know that I was just there but I was missing something. He didn’t ask what it was that I was missing, just told me to pull forward so we could get it taken care of. When I was waiting my turn at the window, I was trying to see on my receipt if I had been charged for everything, but I couldn’t tell because it was dark. I got up to the window and let him know that I couldn’t tell, but maybe I hadn’t been charged (I ordered two of an item and got just one, could see the item on the receipt but not the quantity).
He asked me why I didn’t say that at the speaker, and I said I didn’t realize until I was about to be up at the window. He said I had to pull through again (long line both times already) and I said I’d really prefer to not wait in line a third time. He asked me for my receipt and my bag of food to “make sure I’m not lying” and then refused to make the other item unless I pulled through the line again. I told him I’m not doing that and left. When I called the store, still just trying to get someone to make my missing item, the same guy answered the phone with “what do you want?” When I asked if I could talk to someone else, he said no and asked me what I wanted again. I told him I just wanted my missing item so I could go home, and he told me to pull around again. I ended up going to the location on 82nd instead and reordering everything. I tried to call today and the same person answered the phone, told me that the store does not have any managers that work there ever, and asked me “what do you want” again.
I’ve never had this sort of experience at a business before. I don’t expect good service from a fast food restaurant, but I do expect to be treated with basic respect. I was treated like a liar and a nuisance because I didn’t notice that they messed up my order a few minutes earlier. I never raised my voice, cursed, or belittled him. I was as patient as I could be, but at this point I just threw $20 away dealing with this just to have to go to another location for the same food.