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Dairy Queen Grill & Chill - Temporarily Closed

3.6
(461 reviews)

Business Details

5605 SE Division St, Portland, OR
97206-1463, United States
(503) 654-2166
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
This location is temporarily closed. Please check back for updates.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill - Temporarily Closed
5605 SE Division St, Portland, OR
97206-1463, United States

Hours

MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Menu

2 menus · 154 items

Explore offerings from Dairy Queen Grill & Chill - Temporarily Closed on 5605 SE Division St in Portland, with popular children's miracle network donation, blizzard® treats, $3 small dq® coffee coolers, and new! dq delivers blizzard meals available at this location.

Menu

108 items

Dairy Queen - US

46 items

Reviews

3.6
461 reviews
5 stars
169
4 stars
115
3 stars
71
2 stars
40
1 star
66
  • PE
    P E
    Aug 20, 2026
    1.0
    I couldn't take a picture because I was driving but there is no Dairy Queen there, it's torn down and there's a fence around it
  • KM
    Katherine Miranda
    Aug 8, 2026
    1.0
    We placed a mobile order at approximately 12:15 a.m. and drove to the restaurant specifically to pick it up. We arrived at approximately 12:35 a.m., at which point the restaurant appeared to be closed despite the location supposedly remaining open for roughly another 30 minutes. Because the mobile ordering system had accepted our order and payment, I drove around to the window. An employee was mopping directly in front of the window with her back to me. I initially knocked simply to get her attention because I assumed one of two things had happened: either the restaurant had closed only moments earlier and our completed order might still be inside, or there had been an issue with the order and someone could assist me with a refund. Instead, the employee completely ignored me. I knocked repeatedly and increasingly loudly. I could see that she had headphones in, so eventually I was knocking hard enough and calling out loudly enough that another employee all the way across the dining room looked over. Despite that, the employee directly in front of me still did not acknowledge me, turn around, or make any attempt to determine why a customer was at the window. It took several other employees passing through the area before someone finally came to the window and actually spoke to me. At that point, I explained that we had placed and paid for a mobile order. I was told that the restaurant had been experiencing system problems “all night.” That made the situation considerably more frustrating. If management knew the system was malfunctioning, why was mobile ordering still accepting customers’ money? And if employees knew customers might arrive for orders that had never been received or prepared, why were they apparently unprepared — or unwilling — to assist those customers when they arrived? I requested a refund and also complained about having just spent approximately five minutes being visibly ignored by the employee at the window. The employee assisting me attempted to obtain my order information, initially wrote the order number incorrectly, and then had to return for it again. When she returned, she was on the phone with Matt. I asked whether that was the district manager and was told yes. I said that I realized it was nearly 1:00 in the morning and that I would be perfectly happy to speak with him at a more reasonable hour, but that I absolutely wanted to discuss what had happened and the way we had been treated. I was angry by this point, and I did use profanity. I am not going to pretend otherwise. We had made an unnecessary trip from a hospital, where we were with a seriously ill child, specifically because your system accepted our order. After arriving, rather than receiving the food we paid for or even a prompt explanation, we were ignored. Apparently not realizing that the employee had him on speakerphone, Matt began discussing banning me from the restaurant because I had cursed. I was frankly stunned. Your restaurant accepted our money for an order it apparently could not fulfill. Your staff acknowledged that management already knew the system had been experiencing problems. An employee then visibly ignored us while we tried for several minutes to get assistance. And when I became angry about that treatment, the managerial response was to discuss banning the customer? At that point, I explained directly to Matt that we had left a hospital where we were dealing with an extremely serious situation involving a child. Instead of receiving a basic apology and refund for a problem created by the restaurant, I was now listening to a manager discuss threatening me with a ban. He furthermore stated if I was unwilling to leave without a proof of refund, that the employees should call the police.

Frequently Asked Questions About Dairy Queen Grill & Chill - Temporarily Closed

Is the Dairy Queen Grill & Chill at 5605 SE Division St currently open?

This Dairy Queen location is temporarily closed. Please check their website or Facebook page for updates.

What are the regular operating hours for this Dairy Queen location?

This location is currently closed every day of the week.

Brand Certified Facts from Dairy Queen Grill & Chill - Temporarily Closed

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