Chipotle Mexican Grill

Reviews

• OH

  OG Hustler

  2 days ago
  1.0
  Horrible servings from them. Meat was burned, servings were super small. How is my hand bigger than the burrito? This is ridiculous, and expect my money back
• YA

  Yaseeno Aj

  3 days ago
  1.0
  I usually come to this Chipotle because it’s the closest location to me, but I’ve repeatedly had uncomfortable experiences with some of the employees. I’m just there to order food, yet I often receive overly personal comments, compliments, giggling, and staring that make the environment feel awkward and unprofessional. I want to be clear that I have no issue with anyone’s personal identity or lifestyle. My concern is simply that employees should keep interactions respectful and professional with customers. Friendly customer service is one thing, but repeated personal remarks toward customers can make people uncomfortable. I’d suggest management speak with staff about maintaining a more professional atmosphere for everyone.
• DS

  Dale Sandford

  6 days ago
  4.0
  Great food but a bit hard to find a place to eat outside when you have a dog.
• JD

  Jolene Duffy-slack

  May 8, 2026
  2.0
  I was in here a few days ago and the young women helped someone on register with gloves on and handled cash then proceed to come make my bowl without changing her gloves or washing her hands. The food is usually great but the cleanliness here is not so good.. I get having rushes but please change your gloves and wash your hands.
• NG

  Noah Gribben

  Apr 18, 2026
  1.0
  Never have I ever had a worse experience. Rude staff. Took 8 minutes to acknowledge I was there. And the whole time I was ordering some creepy old guy working there just stared at me like I was in his way. Also, I should not be shorted items in my burrito because they didn't prepare appropriately. (It took 5 people to change the white rice. FIVE!!) I would not eat here again... and would warn others to go elsewhere. In case you wanted to know how the chat worked: Transferring you to a live agent. Alright, a team member will be with you soon. Agent Pepper left and Urduja Hope joined this conversation. avatar Anonymous User 21:20:49 ? are you going to say anything or just sit there? avatar Pepper 21:20:50 Transferring you to a live agent. Alright, a team member will be with you soon. Agent Urduja Hope left and Marissa joined this conversation. avatar Anonymous User 21:21:46 hello are you going to type? avatar 21:22:57 Hi! Thank you for reaching out to Chipotle Customer Care. My name is Marissa! For me to best assist you, please allow me a moment to review your conversation with Pepper. I appreciate your patience. Can you offer some clarifying details as to what happened with your order? avatar Anonymous User 21:29:01 The order was fine. Being ignored for the first 5 minutes of my time in the store was the bigger issue. Along with that the staff (especially a really creepy old guy just started at me like I was pissing him off by being alive) So very slow service, rude staff (also, they were out of white rice, fajita vegis and at least one of the salsa) so i got no vegis (and I'm a vegaterian) I would like to talk to the maganer of the store please well? hello? are you still there? i know the system said i was transfered to a live agent, but your lack of any response makes me think it's a lie HELLLOOOO!!!! avatar 21:29:43 I am so sorry that this happened. I know that it had to be both frustrating and disappointing. It’s deeply concerning to hear that you did not receive the level of service or treatment that we strive to provide to every guest. Please know that this is not the standard of service we aim to deliver, and I will be addressing this matter with our team to ensure it does not happen again. Your feedback is invaluable, and we are committed to improving. We truly appreciate your patronage and would love the opportunity to make things right. avatar Anonymous User 21:30:21 an apologie from the manager would make it right avatar 21:30:39 To properly document this concern, may I please have your name, phone number, and email address? avatar Anonymous User 21:31:37 will you be using my phone number to send me automated texts? and my email for automated emails? avatar 21:31:43 No avatar Anonymous User 21:36:02 you should train your staff better, they were clearly not prepared on how to treat clients or how to run the store correctly. and if the manager can't apologize for poor behavior of his staff.... clearly s/he is the issue So, what will happen now? HEELLLOOOO? Are me questions so hard it takes you this long to repsond? avatar 21:38:04 I appreciate your feedback. Rest assured that I will make this available for our teams to review and document these concerns to prevent this from happening in the future.