Jimmy John's

Reviews

• BJ

  brandon jager

  May 3, 2026
  1.0
  UPDATE- I spoke with Cyrus this morning he is the storage General manager. Thanks to Cyrus who took this very seriously took the time to explain to me exactly what his store had been experiencing recently. He did not excuse or make light of the situation or the treatment instead he readily apologized and said he would make this correct and right. This was deeply appreciated I thanked him and said I would be editing the review. I had an excellent experience at this Jimmy John’s two days ago, which is why I reordered the exact same meal today. Unfortunately, today’s visit was a complete reversal. The store was out of regular bread around 5:30 PM, which I understood. A helpful employee offered to make the sandwich on two Little John loaves and even offered chips for the inconvenience, which I appreciated. The real issue started when we got home. The pesto bowtie pasta container was labeled 4 oz, but when weighed at home, the food itself was only about 2 oz. My wife’s wrap was also missing several paid/requested ingredients, including extra cucumber, crunchy onions, crunchy carrots, Thai sauce, and lettuce. My sandwich was also missing extra tomatoes and the extra cheese I paid for. When I called, the first employee offered a replacement/credit, which was fine. But when I called back after discovering the rest of the order was wrong, the person who identified herself as the manager refused to give her name, refused to give the store number, refused to provide her supervisor or manager’s name, and gave no apology. The attitude turned a simple food mistake into a much bigger customer service problem. Mistakes happen. I have worked in food service management, and I understand busy days, short staffing, and human error. What I do not understand is refusing basic information, offering no real apology, and treating a loyal customer like they are the problem. I have been a Jimmy John’s customer since the old Green Street days in Champaign, Illinois, and I have loved this brand for years. This experience was disappointing enough that I will be contacting corporate/franchise ownership and including photos of the food and the portion issue. The food quality, portion accuracy, and management response at this location need serious attention.
• HL

  Helen Ledger

  Mar 14, 2026
  1.0
  Don't order from here unless you want delivery, placed and order was told some bs about how a 3rd party like doordash or uber handles deliveries now and they aren't currently offering that. What happened to freaky fast delivery? Now I have to wait on my refund for food since I currently am not able to drive. So I guess delivery isn't an option here anymore unless through a 3rd party service.
• LA

  lawrence Andrew

  Feb 28, 2026
  4.0
  Music is too loud
• JH

  Joe Hamsher

  Feb 27, 2026
  1.0
  Consistently wrong in store orders. Bread is stale.
• TK

  Taylor Kohler

  Feb 23, 2026
  4.0
  Foods great when they get your order right.