Five Guys

Reviews

• SH

  Stacy H

  Aug 5, 2026
  4.0
  Open until 10pm great location. Fast hot food and friendly service. They care about suggestions and have a thank you board where you can leave a comment or thank you note
• AT

  Alex Turnos

  Aug 1, 2026
  1.0
  Messed up my order and their service isn't that great
• LA

  Linda Andrade

  Jul 29, 2026
  3.0
  Reminds me of In and out burger..except for the peanuts
• WY

  William Yocum

  Jul 11, 2026
  3.0
  This place is one of the few places that use peanut oil to fry. They also have pretty good hamburgers, very reminiscent of In-N-Out.
• MJ

  Misty James

  Jun 17, 2026
  1.0
  OP wants to remain anonymous, the business has their info. Heavily edited reddit post to fit Google review limits. Been searching for a decent burger for a while but was hesitant due to price. Finally bit the bullet last night and made an order in the app. Spouse got there to find the shake machine down. Was told i am SOL on the shake since it was an app order, no refunds can be made. I just wanted to make sure that this ISN'T your regular standard practice and that I will be getting a refund for the shake I paid for and didn't get. Thank you for your prompt response. Also, i ordered a cheese burger with no tomatoes, which was due to being highly allergic, with ketchup, mayo and mustard. The burger i got had two tomato slices, and it did not have anything else on it. (Zero response, was advised via reddit to check email, do survery and questionnaire) Bottom line is i really liked the burger, as I've been searching for a decent burger for a while now and even with things wrong with my order and lingering itchy throat from removing the tomatoes myself, I'd like to frequent this restaurant. i sincerely hope to just simply have a better experience the next time I come in, and of course be refunded the cost of the shake I never got. I'm not looking for anything else, just what I order, nothing more. Nothing less. (Still no response from five guys) Update: I hope I'm doing this right. Just wanted to update that I did the survey and questionnaire that was in the email and also received a generic response on Facebook Messenger and haven't gotten anywhere with what happend with the shake and how to go about a refund. I did order five guys again for dinner (2nd night in a row) as when I find something and fixate on it, I can live on it for weeks if not months at a time which was why I was so excited to find a burger I like as protein is something I have difficulty with getting enough of. Other than wishing a bit more mayo was on it, my burger was perfect, so until the cows come home, or something goes really wrong, I'll be getting a majority of my protein from five guys. LOL I will be asking for a side of mayo next time as my spouse came home with my meal with a side of ketchup so we know theres that option now. I was hoping to hear via email today after doing the email communication options, hoping I did not have to make the dreaded phone call but I guess I'm just going to have to call tomorrow and find out how they plan on refunding me for the shake. And spouse did say their demeanor was much better this time, employee seemed to know what they were doing as opposed to last night. Maybe it was a new employee? Maybe someone was having a bad night? (STILL ZERO RESPONSE) Update on Wednesday's experience. Called the number and spoke with a lady with screaming children in the background. Not sure if I got the point across, I stumbled a bit since I didnt want to call, was hoping they'd reach out via email but nothing. For 3 days there has been no response except generic responses on Facebook Messenger. I did order my burger and fries (tonight, 3rd night in a row) and a side of mayo and ketchup. Also remembered to include a tip last night and tonight so maybe thats what made the attitude difference? They were nice about making a side of mayo for me according to my spouse. But they sealed the bag with only a burger in it. No fries. Paid for them. Double checked and they're listed on the receipt also and in the app. So bottom line 2 out of 3 experiences I have now had at five guys has resulted in missing items, lost money and zero communication from the company. To say i am disappointed would be the understatement of the year. Like I said, i fixate and can go weeks, even months, focused on one thing and protein is always chronically low. Unless a miracle happens and five guys reaches out and makes things right, they have lost a customer and I am back on the hunt for a palatable red meat option.

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