Safeway

Reviews

• LH

  Lawrence Hazard

  Oct 7, 2026
  4.0
  Dear Safeway Manager, I am writing to express my concern about Safeway’s practice of pricing merchandise to the exact penny while, at the same time, not providing pennies in change when a customer pays with cash. I understand that pennies have become inconvenient to handle and that there are discussions nationwide about the future of the penny. However, if Safeway chooses to price an item at, for example, $3.99, I believe it is only fair that a customer paying cash be charged and given change based on the actual price shown. It seems unfair for a store to use prices such as $3.99, $4.49, or $5.79 to establish the amount a customer owes, but then effectively round the cash transaction when the store does not provide the necessary pennies. If cash transactions are going to be rounded, then it seems reasonable that the rounding should work both ways—sometimes in favor of the customer and sometimes in favor of the store. My concern is not about the value of a penny. It is about the principle of the transaction. A price displayed to the penny establishes an expectation of what the customer owes. If Safeway cannot provide pennies in change, I believe the store should either adjust the advertised cash price to a nickel increment or have a clearly stated and consistently applied rounding policy that is fair to both the customer and the store. I would appreciate knowing Safeway’s policy regarding this practice and, more importantly, how the company believes it is fair to customers when prices are calculated to the penny but cash change is not. Thank you for taking the time to consider my concern. I hope Safeway will review this practice and adopt a policy that treats cash-paying customers fairly. Sincerely, Larry Hazard AI assisted
• CS

  Caroline Stratos

  Oct 4, 2026
  1.0
  When you go in the store it's absolutely disgusting! The grime and ick throughout the entire store is disgusting! The feeling of film on the meat from La Grande. I have switched to Baker or any other store that sells meat! And then there is the online shopping for you. Evidently they never have anything in stock in store! But you can pick your order up and go into the store and find the things that they asked you if you wanted to have substituted! I'm not sure who's running the show but they definitely need to step it up and do a better job. Get your employees to clean, grab a mop, grab a rag instead of standing around talking or doing nothing!
• AA

  Ash

  Sep 29, 2026
  5.0
  One of the kind ladys in the bakery, Hannah, is the best cake decorator I've seen. Unfortunately she doesn't decorate anymore 😔
• AA

  Anonymous

  Sep 13, 2026
  1.0
  Pharmacy- A family member of mine called to refill prescriptions when the pharmacist decided to get snippy and rude with my family member stating "So you don't know how to operate the automated system, we dont do much calls here so please do the auto system for refilling." The tone was incredibly snippy and rude for no reason. Imagine saying it to an elderly person who struggles with technology. Its rude and uncalled for. The pharmacist sounded like an older man with no respect. As a Pharmacy there is a reason for a phone service to refill medication, a pharmacy is supposed to have great customer service but clearly not today. Please tell your employees that no matter what day it is what time it is, please tell them to be respectful and courteous of customers. Its not just pharmacy that is bad its almost most of the employees with no proper customer service. Leave outside drama outside away from work. Thank you kindly, I wish more people who work in retail has respect and customer service but most do not.
• DT

  D Toney

  Aug 11, 2026
  5.0
  This 5-star review is specifically for Brandon - the Delivery manager! He knows all the ins and outs of creating the most positive customer service experience. Specifically, I had 2 problems regarding my delivery, one a store issue, one because a user issue - I didn't know to order 6 coke boxes to get the 3 free. He resolved both issues with a solutions-oriented attitude, a solid knowledge base, and provided specific directions for resolutions to occur in a timely manner. He helped me be a better customer *and* strengthened my overall viewpoint of Safeway as a customer. Thank you so much, Brandon!! The world needs more of you!!

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