Ordered the ten piece chicken they gave me 5 T^T order wasn’t even big, but I get the big sad.
My husband and I went through the drive thru this afternoon at this location and asked for one of our combo orders to be made with steak. After we received the food and went home, we discovered that one combo had been made with beef instead, and drove back to ask for a remake. Everything was fine until we got to the window and who we assume is the manager began speaking with us. My husband informed her that we had asked for that meal to be made with steak and it was made and typed in incorrectly.
On our receipt only one of the items in the combo had been changed to steak, when we had asked for both to be substituted, and while we did not catch that before paying, I do think the manager should have honored what we asked for originally instead of being combative.
She began lecturing us on the price difference between beef and steak, which was very unnecessary and as a former fast food manager myself, the interaction should have ended with the food being remade as we had asked for it originally.
The manager also demanded we give the incorrect food that had a bite taken out of each (which is how we discovered it was wrong) back through the window. She also asked us if we had 0.90 cents to pay for their mistake of typing the order in wrong the first time.
This manager was extremely unprofessional and I feel sorry for the employees who were working that shift with her. They deserve better. I would take the extra few minutes to drive to the other Taco Bell locations in the area.
Extremely rude management. I asked for a steak substitute on my order, I realized my order was made with ground beef after I hadreturned to my residence. I returned to the location to asked politely formy order to be remade correctly. She made it feel like the mistake was my fault, demanded the food items that were made correctly to be returned and asked me to pay for an upcharge after I was inconvienced. The other employees were kind and professional, but the manager was extremely rude and unprofessional. After all that, I only recieved one of my two items correctly. I hate to complain, I have not had any issues at this location in the past. Take the time to go the other locations in Coos Bay.
AL
ADW Cleaning LLC
Sep 20, 2026
Waited over an 1.5 hours for my food order from instacart and then was notified my food had not even been cooked yet. So I drove there myself then waited another 15 minutes in the drive thru with only 1 car in front of me and still never got my food. Called and got no where. What a shitty crew you got.
PP
Poppy Pousson
Sep 7, 2026
Why on earth would Taco Bell claim that they can only give one hot sauce per item and then give me grief whenever I ask for eight. I’m sorry it’s freaking hot sauce.