Sonic Drive-In

Reviews

• MH

  Mariah-Jade h

  5 days ago
  1.0
  The blonde girl at the window at 8:20pm is extremely unprofessional and rude. I went through the drive through and ordered a burger meal for my child. She was extremely quick to cut me off before I could finish what I was saying. i asked for only sauce on the burger as its for a child, and she says “No you have to eat your veggies” I said “Excuse me?” Because after my years in customer service I could never talk to a customer like that, and she quickly responded with “it was a joke”. Well it was a poorly timed joke with someone she didnt even say hello to. Just “what can i get you”. As I pull up I can hear her cussing about other customers to a coworker as I am waiting for my food. This is absolutely appalling behavior. I have managed restaurants for a very long time, and this girl would not last a day on my team with this disgusting behavior.
• JH

  Julieanna Hallam

  Aug 30, 2026
  1.0
  I regularly go to the bend sonic location. I have recently avoided breakfast due to the rude girl who is usually working she has dark hair and spikey looking tattoos on her arm, she has never gotten my order correct and when I actually have the courage to ask for it fixed I get treated like it was my fault and typically have to pay a difference making the whole endeavor take twice as long. Today it was the same deal. Barely talking to me, no effort at decent customer service then when my order was wrong again I waited and she never came back to the window. I didn't feel like causing a situation so I took my unwanted burrito and left. I just wish the morning staff was more kind. Or at least said hello, I don't think I'll be back feels like reading the same book expecting a different ending waste of time, money and a good mood if you're in one
• JK

  Jonathyn Rasmussen (J RAS KILLER)

  Aug 24, 2026
  1.0
  Chicken sandwich wasn't fully cooked, got the cheese burger wrong and it looked like it had been straight up smashed, wrapped and thrown into the bag, will not be going back, they at least did the fries, & mozzarela sticks right.
• PT

  Preston Terry

  Aug 20, 2026
  1.0
  Refused to answer the coms and then once we pulled to the window they made eye contact and wouldn't come to the window idk just seemed off to me
• TT

  Triforce Triumph

  Aug 7, 2026
  1.0
  I had one of the worst customer service experiences I’ve ever had at this Sonic. We first pulled into a stall and pressed the red order button, then waited over 10 minutes without anyone responding. We pressed it again and waited even longer, but still nothing. Assuming the stall was broken, we moved to a different stall and tried again. Once again, there was absolutely no response. At that point, we gave up and went through the drive-thru. Unfortunately, the experience only got worse. The employee who greeted us had a rude attitude from the start. We asked what came in the breakfast burrito because the menu simply listed it as the “Breakfast Burrito” (No. 11). Instead of answering the question, she repeatedly responded with, “We have three of them,” in a snarky tone. We clarified that we meant the No. 11 breakfast burrito, and only then did she realize which one we were asking about before reluctantly telling us what was in it. We only ordered a few items, but when we got to the window, the employee barely acknowledged us. She practically shoved our food out the window and walked away while my boyfriend was literally in the middle of asking, “Is that everything?” To make matters worse, after all of that, they still got our order wrong. I work in customer service, so I completely understand that everyone has bad days, but there’s no excuse for treating customers this way. Between being ignored at two different ordering stalls, the rude attitude in the drive-thru, and not even getting our order right, this was easily the worst customer service I’ve ever experienced. I definitely won’t be returning, and I can’t recommend this location to anyone.