Chipotle Mexican Grill

Reviews

• SR

  Stephanie Rowe

  1 day ago
  5.0
  Very nice, fast pace workers. We were in and out within minutes.
• CE

  Christopher Evans

  Apr 29, 2026
  1.0
  Every ingredient was cooked badly. Chewy chicken, raw beans and rice, tiny portion size. Worst chipotle I’ve ever been to.
• AY

  Alaskin Yeti

  Apr 28, 2026
  3.0
  I didn’t feel they cared when helping me. Just to get the order done. I felt it if I didn’t say anything they wouldn’t have put the extras in pass the rice, beans and meat that goes in. And i couldn’t pay in cash because they ran out of ones. Sounds like an easy fix for management on both ends.
• KR

  Kyle Ringer

  Apr 28, 2026
  1.0
  Just ordered a chicken burrito bowl off the app for pick-up. Clearly should have checked the bowl before leaving the restaurant. Not only is it less than half full, but there's hardly any chicken, it's missing the veggies, and it's missing guacamole. Charged full price. Beware when you order online for pick-up.
• TL

  Tiffany Lemmons

  Apr 11, 2026
  1.0
  Firstly, I want to say that we've almost always had a good experience at the Emerson location - when we go in to place our order - with some employees being better than others and usually we can make something work even if they are low on ingredients. However the music is always too loud. We went in on April 10th and it was quite busy and loud. I placed my order of a sofritas burrito from the gal at the counter that I didnt recognize, possibly a newer employee - both my boyfriend and I saw/heard her repeat it back. I got white rice and black beans and when it got to adding the meat she looked at me so I repeated "sofritas" she said "we're out" I said "I literally just said thats what I wanted" she said "no" which didn't make any sense to me and then she just looked at me... so I ended up walking out upset that she didnt even try to see if the to-go counter had any if there was any coming up she just said "no" it was bizarre and very upsetting. Even if she misheard me she made no attempt to understand and considering I had gotten the rice and beans it's very hard to think she would think I said anything else. Even worse when I walked out my boyfriend said there was in fact sofritas in the container. I was just so thrown off by her that I didn't even check. With the loud music I've witness a couple walk out before and it can't be conducive to being able to properly hear customers. I hope that the new employees will get better training on customer service and the music kept at a reasonable level especially when busy.

Frequently Asked Questions About Chipotle Mexican Grill