RH
Randall Harris
May 18, 2026
On Friday, May 15th at approximately 1:30 PM, I visited Chicken Shanty located at 2218 Santiam Highway SE in Albany, Oregon. At the time, there was only one other customer in the restaurant, a man quietly eating his lunch. Since this was my first visit, I stood at the counter trying to read the menu board posted behind the cashier/waitress, Krystle. As a 74-year-old man, reading a menu board high on a wall and at a distance is not always easy. Instead of showing patience or offering assistance, she appeared visibly irritated and impatient while I was trying to decide what to order. I felt rushed and uncomfortable the entire time, as though my taking an extra moment to read the menu was somehow an inconvenience to her.
Feeling pressured, I quickly ordered a chicken sandwich, fries, and a cup of water.
After placing my order, I went to sit down and immediately noticed that none of the tables appeared to have been cleaned. One table in particular was especially disgusting, with food crumbs, grease, and smeared residue still on the surface. I eventually moved toward the front area of the restaurant and chose what appeared to be the “least dirty” table I could find. To be clear, every table I observed in the restaurant at that time was dirty. Considering there was only one other customer in the establishment, there was absolutely no excuse for the dining area to be in that condition.
When my meal finally arrived, the sandwich was very mediocre and significantly smaller than it appeared in the online photos and advertising. The sauce provided separately was, in my opinion, terrible, so I ended up eating the sandwich dry.
Conclusion:
I would not recommend this restaurant for several reasons.
First, the customer service was disappointing and lacked even basic courtesy or patience toward an older customer who simply needed an extra moment to read the menu.
Second, the cleanliness of the restaurant was unacceptable. Dirty tables throughout the dining area give the impression that sanitation and customer comfort are not priorities.
Third, the food itself was underwhelming and did not resemble what is advertised online.
Overall, this was not an enjoyable experience, and I left feeling more like a burden than a paying customer