Smashburger

Reviews

• BL

  Brittney Lawson

  2 days ago
  3.0
  The food was amazing as always and the staff was friendly. I just wish they had a little more training in the problem resolving area. I went up after receiving our food to ask if the “large” side of fries typically comes in its own tray or if it is served alongside a burger in the same tray. The lady working the front said “sometimes it just depends what you ordered” I then asked if she could show me what the portions size looked like because it looked like we just got a small handful. (‘Mind you we paid almost $5 for these) she showed me the difference between a regular and a large. I said “I’m just asking because it seems as if we didn’t get a large” she said “oh no I’m sorry” and that was it. At this point I was irritated because it felt like she was just defending the wrong thing. She could have literally just offered to get me a little bit more fries and I would have been fine. There was just no desire to make the problem better. No big deal I guess. I was visibly upset and said “no it’s fine” and walked away. Attached is a picture of said “large” fry that we ordered. She then walked around the corner to ask us to leave a review. So idk just not the best experience customer service wise. Maybe I’m in the wrong here and this is a large order of fries.
• RD

  Robert Davis

  2 days ago
  5.0
  Reh saved me by running into the steet and protecting me from a mountain lion who was trying to take my smash burger. I was so scared until she showed up and fought it bare handed. I have never felt so safe in my life. Highly recommended
• EJ

  Eli Jeremiah

  2 days ago
  5.0
  Reh was my server and she was incredibly friendly. She did her job with skill and enthusiasm and recommended what to get when I said I was new. If I was an owner I’d be thrilled to have an employee like her.
• MM

  Mark

  3 days ago
  5.0
  There was a Karen complaining about dinning room hours literally 30 minutes before they closed but the staff handled it well . Of course Karen’s don’t care about anything besides making a scene so our ordering was interrupted by her but as previously stated the staff handled it well . The food was amazing .
• LH

  Larisa Houston

  Jul 9, 2026
  1.0
  We went here for the first time today. Lady at checkout seemed irritated that I did not tell her the name on pickup order right away. I ordered avocado bacon burger and it just did not taste that great. I looked at avocados on it, and the pieces clearly had black spots on it. I came to the same lady and showed it to her and she didn't even seem bothered by it. Did not apologize or said thank you for letting us know. I did not even complain, I just said that they may want to check on their avocados because this is how mine looks like. I was amazed at such level of indifference. She came up to me later to the table to casually say that it was just a bad part of that avocado and the rest of them are fine. Again, no apologies or anything. I will never come back to this restaurant.

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