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McDonald's

3.3
(1,965 reviews)

Business Details

5819 S 49th West Ave, Tulsa, OK
74107, United States
(918) 445-3527
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5819 S 49th West Ave, Tulsa, OK
74107, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
FridayOpen 24 Hours
SaturdayOpen 24 Hours
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5819 S 49th West Ave in Tulsa, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,965 reviews
5 stars
572
4 stars
398
3 stars
408
2 stars
171
1 star
416
  • SM
    Shenia Mick
    6 days ago
    1.0
    I am extremely disappointed with the repeated disrespectful and unprofessional treatment I have received from a manager at this McDonald’s location, particularly on Friday mornings. I visit this McDonald’s approximately five days a week because I genuinely enjoy the coffee, and this location typically makes my drink exactly how I like it. Most of the other managers and employees are wonderful, friendly, and professional, which makes the behavior of this particular manager even more frustrating. For several weeks now, I have continued to tolerate her rude and dismissive attitude, but I have reached my limit. Every time I encounter her, she acts as though my presence is an inconvenience. I have politely said “Good morning” at the drive-thru window, only to be completely ignored. She rarely acknowledges me, gives me hateful looks, and hands me my food in a manner that makes me feel completely unwelcome. On one occasion, my coffee was made incorrectly. I have ordered the same drink for nearly 10 years, so I know exactly how it should taste. The drink was essentially milk with no noticeable caramel sweetness. When I politely brought it back inside and explained that it appeared to be missing the syrup, rather than listening or attempting to correct the issue, she became argumentative and visibly irritated. She refused to listen to what I was explaining, and the drink still was not corrected. Then today, after I placed my order through the McDonald’s app and went through the drive-thru, she instructed me to pull forward. Afterward, she came out and told me I needed to come inside to receive a refund. There was no friendly explanation, no apology for the inconvenience, and no attempt to provide reasonable customer service. It was simply another unpleasant interaction with the same manager. At this point, this is no longer about a cup of coffee or a single bad experience. It is about a consistent pattern of disrespectful behavior toward a loyal, paying customer. I spend my money at this location almost every weekday. I am always polite, and I have never expected special treatment. I simply expect the same basic courtesy and respect that every customer deserves. I cannot understand why this manager seems to have such a personal issue with me when I have done nothing to warrant this treatment. I should not have to feel uncomfortable or unwelcome simply because I stop for coffee on my way to work. I also want to make it clear that the other managers and employees at this location have generally been excellent. My complaint is specifically about this manager and her repeated behavior. I have overlooked this for weeks, but I will not continue accepting it. I am requesting that someone in upper management or ownership take this complaint seriously, review the situation, and address the behavior. Customer service does not require someone to be cheerful every second of the day, but professionalism, basic manners, and treating customers with respect should never be optional—especially for someone in a management position. I would appreciate a response explaining how this matter will be addressed. I have been a loyal customer for years, and I should not have to repeatedly experience this type of treatment just to purchase my morning coffee.
  • AG
    Angelica Gastel
    Oct 8, 2026
    1.0
    Literally gave me half empty fires. Like come on y'all
  • KK
    Kraig with a K
    Oct 2, 2026
    1.0
    Every other time I go here, they have someone on the drive thru speaker that doesn't know what they're doing. This time I was using a deal on the app and they took my first code which reflected on the app that it worked, only for them to tell me it didn't work and that I needed to refresh for a new code. Did what they told me to do and they said the code from the deal wasn't right and that there was nothing to be done about it. No point in using the app to get deals if the people working are going screw it up where you can't use the deals.
  • DA
    Donald Armstrong
    Oct 1, 2026
    1.0
    The worst McDonald's there ever was with the most worthless staff you could have. I ordered my food online and went to pick it up and nobody would answer the drive thru. So I pulled around to the window and the staff ignoring me, I drive a diesel, you can hear me. I even waited a few minutes before I honked my horn for someones attention and their answer was to turn the lights off. This staff will never make it out of West Tulsa in their life
  • JF
    James Fry
    Sep 23, 2026
    1.0
    Save yourself the headache and Dont bother going here. Over the past few months Its gone way downhill. As of today September 23th @5:23pm The manager on duty had about the worst customer service skills Ive ever seen in a manager. They didnt get anything on my order correctly. She made no real attempt to fix the situation. It doesnt help she can barely speak english and is about as rude as it gets. The food is either incorrect or stone cold. The overall customer service is horrid.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for this McDonald's location in Tulsa?

The McDonald's in Tulsa at 5819 S 49th West Ave is open for dine-in from 5:00 AM to 10:00 PM Monday through Friday and Sunday, and open 24 hours on Saturday.

What are the delivery hours for this McDonald's location?

Delivery is available from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, 5:00 AM to 3:59 AM on Friday, and 4:00 AM to 3:59 AM on Saturday.

Brand Certified Facts from McDonald's

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Certified October 11, 2026Yext Knowledge Graph
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