MP
Michelle Pham
Aug 25, 2026
I called in an order for 3 sultan tacos, but when I arrived there, I noticed that the amount charged was a lot higher than I thought. I asked about it, and the young girl over the counter said that they’re 3 sultan platters. Seeing that there was a miscommunication, I pulled up a picture of the menu on Google that was recently posted by the owner showing that you can order 1x or 3x sultan tacos. She doubled down saying “Oh, you should’ve ordered three wraps. The sultan platter has meat, rice, etc.” Girl…someone else was with me when I made that phone call who can vouch that I said Sultan tacos, as shown clearly on the menu, which I showed you. Also, why would I say ‘wraps’ when it says tacos, and I did NOT ask for what the platter had, just that the order was not what I asked for and I wasn’t going to accept it. She was not apologetic or even understanding of the situation at all, and it felt like pulling teeth trying to remedy it. Sorry that it led to wasted food, but I think she needs training of the menu or customer service skills because she showed neither. Another girl saw what happened and apologized when she gave the corrected order, but because the issue was initially addressed in such a negative manner that I was skeptical about whether they messed with the food. It’s disappointing because I live close by and GBA has been my go-to for Mediterranean, but I probably won’t be a patron for a long time.