CG
Chris Gillespie
3 days ago
UNBELIEVABLE ,,,,,, I just went through the drive-through. I had to tell the lady in the drive-through twice that I wanted a vanilla ice cream cone.
When I got to the first window, the girl thought I was paying for a hamburger. I told her I ordered a vanilla ice cream cone. She said several times, We don’t have an order for a vanilla ice cream cone.
SO, I asked her what I needed to do to get a vanilla ice cream cone. She said, I guess you’re gonna have to go back around and drive through the line again.
Wow!
SO, I drove off and I’m on my way to Braum’s, where I should have gone in the first place.
TP
Tyler Pruitt
Oct 7, 2026
This franchise has decided they don’t want to offer refills. You have to buy a second drink if you want more than what’s in the cup they hand you.
I was willing to accept that self-service was going away but trying to charge full price for a refill is crazy. Even gas stations give you a discount when you bring in your cup.
KT
Kait Taylor
Sep 28, 2026
Was going to go sit inside to go eat with my husband and as I got out my car, there was a car next to me that had two girls in the vehicle and a employee standing right beside them, they were all staring so as one would, I asked why all of them were staring, she said I was parked real close to her car, she then proceeded to say she was the store manager, if you’re the store manager then maybe you should park somewhere else and go inside and get yourself a cookie since that’s a big accomplishment for you. Yall need to stop staring at people who are going in to your establishment to pay money, you’re not on the clock mind you. You don’t own the store, you are just a store manager and it’s not that hard to get rid of one.
To everyone at this location, thank you. I've been going to this McDonald's for well over 25 years. I'm polite, patient, not at all picky, no customizations, no demands, no difficulty - I'm the easiest customer ever. So, if there's a problem, it's probably not me. And I've very rarely had reason to complain, unlike many other McDonald's. Whoever does the hiring at this one knows something about a valuable workforce. Again, thank you.
FB
Frank Barrett
Sep 27, 2026
Most ridiculous experience ever at this location this morning on 9/27. I arrived at around 7 AM and went through the drive thru line and was asked for my mobile app code. I provided it, and then was asked for it one more time and supplied it. Silence. Another car pulls up, orders, and pulls up. After this, I was "welcomed" again and asked if I was using my app. I gave the code for a third time, however the cashier applied my code to the car that pulled up after me and received my free sandwich with their order. So, I had my reward that I earned given to someone else, but also the app locks you out of using ANYTHING for the next 15 minutes.
So, I say whatever, I'll just take the $5 Sausage Egg and Cheese McMuffin meal. I was asked if everything looked correct, and mentioned the total said around $9 and not $5. I was told that was not an offering they have. I'm currently staring at the menu screen and a physical sign showing me it.
I go inside to use the kiosk and do it, since the person was seeming to not want to help me. Before I can even click a button on the kiosk, the manager in the lobby literally screams at me that I have to use my card if I order from there. I figure people are just having a bad day, not that you have to take it out on customers, but I say "ok, I got it. I was already going to be doing that." She then screams at me that I "don't have to be rude." I told her I'm not being rude, despite all of the stuff happening so far, I am just trying to get some food and if anything, her and the cashier were being rude. She screamed "I don't give a f**k" before I could even finish my sentence.
I understand they had a truck order come in late and a few people seemed to be working on it in the back (doors were propped open when originally going through the drive thru, only reason I know this, but this was beyond unacceptable. Unfortunately, I doubt anything is going to be done to remedy this situation or make it right.)
This woman is not made for any sort of customer facing role, and this is by far the worst McDonald's in the area, and that's saying something when you have one like 122nd/Penn to contend with. My food wasn't even correct, I ordered a Sausage Egg and Cheese McMuffin and received a Bacon Egg and Cheese biscuit lmao.