MM
Meliah Marie
Sep 12, 2026
Saying I’m disappointed with this Sonic is an understatement.
My fiance went to grab us something to eat because we had both been working all day and hadn’t eaten anything. We were to the point of feeling weak, so we were really looking forward to getting some food. Unfortunately, our order was messed up pretty badly.
He ordered 2 cheeseburgers, and his was burnt... not well done, but so burnt to the point it was hard for him to eat. He also ordered fries, which they completely forgot. He ordered 2 Ocean Water slushies, but instead we received regular Ocean Waters. On top of that, he asked for sauce, and we didn’t receive any.
He was in a hurry to get back, so he didn’t check the bag before leaving. But customers shouldn’t have to double check their orders just to make sure they did their job correctly.
When you’re charged for items you never receive, or charged extra for something you ordered that you don’t actually receive, that’s taking someone’s money for a product they never got....which is considered stealing. That’s not okay.
And before anyone says, “They were probably busy and must have overlooked it”... They werent, they had 4 cars there and I worked at Sonic for years. I know what it’s like to work in a busy Sonic. When I worked there, I made sure every order I took out to a customer, every drink I made, and every piece of food I prepared was exactly what the customer ordered because I understand how frustrating it can be to not get what you ordered. Being busy was never an excuse for repeatedly sending out incomplete or incorrect orders.
How hard is it to read a screen and make sure the order is correct? It’s not.
What’s frustrating is the complacency. Mistakes happen, especially when you’re busy, but when multiple things are wrong with one order, it shows a lack of care and attention to detail.
Do better. Be better.