VJ
Vinnie Jones
Oct 6, 2026
Garbage operation, attempts at deceiving the customer, and a lack of competent management.
I placed an online order and arrived on time to receive it. The young woman at the counter said they didn’t have an online order under my name. I asked if she was sure and she said “Yes, there’s no order for (my name).”
So instead I just placed an order at the counter. I figured I would just cancel my online order through the app when I got home since I never got it and get my refund. I didn’t see all the items on the in-store menu that were on the online menu, so I placed a slightly different order. The employee did not take my name at this time.
As I’m waiting for my order, I can clearly hear the line cook doing a good job and communicating with the staff. He referenced the order under (my name) multiple times and the same young woman eventually announces that an order for (my name) is ready.
I walk up and it’s my online order. It contains the item I ordered online but didn’t order at the counter. It’s my exact online order that she stated they didn’t have.
I brought this up to the young woman and she said that she put (my name) on the order because she figured I was (my name). I asked her how she knew I wanted that particular item that was only ordered online and not over the counter. She asked me “So what are you waiting for?”
I asked her if they were preparing the meal I ordered at the counter. She said yes. I pointed out to her that I only ordered at the counter because she claimed they didn’t receive my online order, and I asked if I just paid for two meals. She said yes and asked if I wanted the second one.
I explained to her that I obviously didn’t want the second order because she led me to believe they never received the first. She seemed vacant and uninterested in what I had to say and went to the kitchen, which is within easy earshot of the counter.
I hear her and the other employees arguing. The manager berates her for telling me that they don’t have my order when it apparently was on the screen. I can hear everything. The manager slams the second order on the drive thru computer station when she learns that I don’t want it and walks up to the counter to deal with the issue.
She never looked at me for a second. Never apologized, never addressed me, I’d almost say she treated me like a vending machine but people at least look at those.
No, she just silently tapped on her computer, opened and closed the drawer multiple times, handed me my refund for my in-store order, and immediately turned her back on me and walked back to the kitchen. Not a word was spoken.
I’ve never felt more mislead and disrespected by an establishment in my life. It’s fair to say that I was blatantly lied to by the employee and the manager was so overcome by her emotions that she was unable to properly perform her duties.
I don’t mind mistakes being made. What I DO mind is being intentionally lied to and treated as if I’m a nuisance.
The employee had a minor failure and then a major one, but I was at a loss for words upon seeing just how little the manager thinks of the customers/employees and how she refused to treat me like a human being and how immature she acted in full view of the employees and customers waiting at the counter for their orders.
The food was alright. It’s taco bell, I’m not expecting a five-star meal. The food was what was expected.
The customer service and management was absolutely unacceptable. The manager clearly has no clue how to train or treat employees and no idea how to treat customers. How someone like this made it into any supervisory role is beyond me.
I highly doubt this management team looks at reviews as an opportunity for growth. But if that manager sees this I hope you take what I have to say to heart: hating your job and being bad at it hurts you, your employees, your employer, and your customers.
Find a new line of work. The line cook did his job well, communicated, and kept a positive attitude. Maybe you could learn something from working for them.