CAVA

Reviews

• JJ

  Jayla

  2 days ago
  5.0
  Why would you eat anywhere else when you can have Cava?!! Shout out to Rennie for being exceptional and making sure we received the freshest servings of what we wanted!
• SS

  South Seas

  4 days ago
  1.0
  I will NEVER spend another dollar at CAVA, regardless of location, after my experience at the Nichols Hills location on 63rd Street. I was a loyal customer who ate here almost daily for years until the service became so consistently terrible that I stopped coming altogether. Today was my first attempt at giving this location another chance, and what an absolute mistake. I had been fasting all day and specifically waited to eat because I wanted CAVA. I arrived around 5:30 p.m. Sunday, absolutely starving, only to stand in line for 18 minutes watching employees move at an unbelievably slow pace preparing simple bowls. The complete lack of urgency was astonishing. I finally reached the end of the line only to discover they were out of pickled onions. AGAIN. This location is CONSTANTLY out of ingredients, regardless of the time of day. I’ve even been told they were out of steak with over an hour and a half remaining before closing. For a restaurant charging $20+ per bowl, this is unacceptable. When he told me they were out of onions, I asked him three separate times, “Are you telling me there are absolutely no onions in the back? You have no ability to go to the back and get more onions?” Each time, he told me no. After asking three times and receiving the same answer, I decided to leave. Exhausted, hungry, and frustrated, I simply said, “Okay, I’m done,” and walked out. No yelling, no scene and I walked slowly out of the store. When I called afterward, I was explaining my experience to a male employee when the female manager working Sunday evening abruptly took over the phone, interrupted me, and immediately became confrontational. Rather than introduce herself or listen to my concerns, she began correcting how I was speaking. I repeatedly asked her, “Do you understand why I’m upset?” Her response was that I was upset because they didn’t have onions. She completely missed the point. This was about YEARS of repeated ingredient shortages, painfully slow service, and a complete disregard for paying customers. When my voice became elevated out of frustration, she told me she hung up. She hung up on me 3 times. I NEVER yelled, threatened, or became verbally abusive. Being upset and expressing frustration is not the same as mistreating someone. She also insisted I had never dealt with her before, despite multiple previous unpleasant interactions with her. When I asked for her name, she refused to provide it. Not ONCE did this manager apologize, ask what happened, acknowledge the repeated problems, or offer to make things right. Not once did she ask, “What can I do to resolve this?” Instead, she chose to argue with a customer and hang up the phone. What I find particularly astonishing is that management apparently had no issue allowing a child to scream uncontrollably throughout the restaurant, disrupting an entire dining room of paying customers, yet a frustrated adult customer expressing legitimate concerns was immediately reprimanded and hung up on. CAVA positions itself as a premium fast-casual restaurant, and this particular location sits in one of the most affluent areas of the Oklahoma City metro, next to Whole Foods. Yet the service falls below even the most basic fast-food standards. Frankly, I’ve received better service at McDonald’s. The employees demonstrate virtually no urgency, and the management appears more interested in correcting frustrated customers than addressing the problems that created their frustration. This manager has absolutely no business managing a restaurant if she cannot handle an unhappy customer, accept feedback, identify herself, or demonstrate basic customer service skills. A manager’s responsibility is to resolve problems, not escalate them. The recurring ingredient shortages, painfully slow service, and complete lack of competent leadership are unacceptable. This location desperately needs new management, proper training, and employees who demonstrate some urgency and pride in their work.
• LU

  Luis Urbina

  Oct 1, 2026
  5.0
  I come here pretty often, I’ve gotten to know some of the guys here. They’re really cool and I always feel welcome and of course the food is good. Just wanted to leave them a good review because they really deserve it.
• EE

  E.

  Sep 29, 2026
  5.0
  The food was delicious and filling, with plenty of variety The service was wonderful. The line was almost out the door! The place was definitely buzzing and they have nice outdoor seating.
• CT

  Citlali Torres

  Sep 28, 2026
  2.0
  I love cava so much but it sucks that they don’t get your order right unless you go in person. This is the third online order from specifically this location where they get my order wrong. Won’t be ordering from this location anymore. I order online because it’s more convenient for my busy schedule and I was just looking forward to a good meal.

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