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McDonald's

3.3
(1,395 reviews)

Business Details

1948 NW 82nd Street, Lawton, OK
73505, United States
(580) 699-8770
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1948 NW 82nd Street, Lawton, OK
73505, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 1948 NW 82nd Street in Lawton, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
1,395 reviews
5 stars
425
4 stars
293
3 stars
280
2 stars
116
1 star
281
  • CR
    Chelsea Renee
    3 days ago
    1.0
    I genuinely cannot believe how difficult McDonald’s has made it to get a refund for FOOD I PAID FOR AND NEVER RECEIVED. I placed and paid for a mobile order at this location. When I arrived, I sat at the drive-thru speaker without ever being greeted while the other lane was being served normally. I eventually pulled to the first window just to find someone who could check me in. Nobody came to that window either. At the second window, they asked if I had even paid. By this point, I had already been waiting about 15 minutes with my hungry daughter in the car. I asked for a manager. His explanation was that the employee wearing my lane’s headset had gotten off at 9:00 when I arrived and he “didn’t put the headset on in time.” He also couldn’t explain why nobody was at the first window. I told him I just wanted the food I had already paid for so I could get my daughter home. I explained that this was my THIRD bad experience in a row and that I would never return. His response? “I’m sorry you feel that way.” Then he CLOSED THE WINDOW. It somehow got worse. Another employee tried to give me SOMEONE ELSE’S FOOD. I still had no drinks. Then another employee came to the window and asked me WHAT I HAD ORDERED. This was a MOBILE ORDER. They had my order code. How does nobody know what I ordered? After approximately 30 minutes, I finally left. No food. No drinks. No receipt. Nothing. I drove to Chick-fil-A, ordered from scratch, received friendly service, and had food for my daughter in under 10 minutes. I called this McDonald’s afterward to tell them I had left without receiving anything. Nobody answered. So naturally, I contacted McDonald’s corporate because surely getting refunded for an order I NEVER RECEIVED would be simple. Nope. I called McDonald’s Customer Service and attempted to explain what happened. The representative interrupted me while I was speaking, told me someone else would contact me, and attempted to end the call. I stopped her and explained that I was simply trying to get reimbursed for food McDonald’s charged me for but NEVER PROVIDED. I repeatedly received the same answer: someone else would contact me. I then contacted McDonald’s through social media. Their solution? Someone from the RESTAURANT would contact me. The same restaurant that didn’t answer its drive-thru lane. The same restaurant where nobody was at the first window. The same restaurant that tried to give me someone else’s food. The same restaurant that apparently couldn’t locate my mobile order. The same restaurant whose manager dismissed my complaint and closed the window. The same restaurant that didn’t answer its phone when I called. THAT is who McDonald’s corporate wants me to wait on to resolve this. I understand mistakes happen. What I do NOT understand is why a billion-dollar corporation apparently cannot figure out how to refund a customer for a mobile order that was paid for and NEVER RECEIVED. I shouldn’t have to dispute a McDonald’s charge with my bank to get my own money back. At this point, the amount of money isn’t even the issue. It’s the principle. I have contacted the restaurant. I have called corporate customer service. I have contacted McDonald’s through social media. I have repeatedly explained that I received NOTHING I paid for, and somehow nobody at McDonald’s can simply say, “We’re sorry. We’ll refund the order.” This is absolutely ridiculous. After three bad experiences at this location, this one was enough. I will not spend another dollar here. I’d leave zero stars if I could.
  • ZG
    Zach Gooding
    5 days ago
    1.0
    Smelled like poop and took an hour to get my food
  • SS
    Shirley S
    Aug 18, 2026
    1.0
    They wouldn't take my order at the counter and didn't bother telling me I needed to use the machine. I tried to use the restroom but it was disgusting. Both toilet seats had pee all over them and it smelt like sewer.
  • MM
    Morales
    Aug 7, 2026
    5.0
    Love the riddiem music in the lobby. The food quick,hot, coffee on point. I have good experiences here.
  • LE
    Larry Estes
    Jul 25, 2026
    1.0
    I don't like the self order and had to wait almost ten minutes to have my order taken. Even though manager look at us several times and not even offer a "I'll be with you shortly".

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